Macy's reviews

3.4

51% would recommend to a friend

(31,084 total reviews)
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Tony Spring

61% approve of CEO

40% positive business outlook

Macy's has an employee rating of 3.4 out of 5 stars, based on 31,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macy's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

31K reviews
4.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Macy's Herald Square is one of the busiest retail locations in the world, which is a huge plus if you're in a commission-based role. The high foot traffic translates directly into more sales opportunities and higher earning potential. My manager was genuinely supportive, approachable, and made the day-to-day environment pleasant to work in.

Cons

Workplace safety was a consistent concern during my time on the floor. The store is open to everyone, and aggressive individuals frequently entered the premises, creating uncomfortable and sometimes unsafe situations for employees and customers alike. Security response in these moments was often slow, leaving staff to manage the situation on their own. This was stressful and should be taken more seriously by store leadership. While my manager was supportive on a personal level, conflict within the team was rarely addressed directly, which sometimes allowed small issues to linger longer than necessary. On the career development side, training was limited to once a year and focused almost exclusively on new product launches and brand information — helpful for product knowledge, but not for building broader professional skills. Employees looking to grow beyond their current role may find the learning opportunities lacking.

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Macy's Response
3mo
We appreciate your feedback and take all safety-related concerns very seriously. To help us better understand and address your experience, if you are open to it, please feel free to send us a private message on https://www.facebook.com/Macys/ or https://www.instagram.com/macys/, and include your name, phone number, email address, and store location so we can connect with you directly. Thank you.
4.0
Mar 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Company culture was great, fun people to work with

Cons

Layoffs and retail market volatility

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Macy's Response
3mo
Thank you for sharing your feedback with us as our Senior Procurement Analyst. We appreciate the feedback.
4.0
Mar 23, 2026

Pay

Recommend
CEO approval
Business Outlook

Pros

Good Team. Benefits are strong

Cons

Work life balance. Pay. Future

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Macy's Response
3mo
Thank you for sharing this honest review with us as our Senior Store Manager. We appreciate the feedback.
Viewing 160 - 162 of 31,084 Reviews

Glassdoor has 32,697 Macy's reviews submitted anonymously by Macy's employees. Read employee reviews and ratings on Glassdoor to decide if Macy's is right for you.