- Like the other reviews said, the company does not stand by its core values at all, especially when it comes to the stylists in the color bars who are essentially the ones making the company money!
- Rarely any support from those higher up on the ladder. Every time something goes wrong or we have questions it takes days to get a response. Everything in general is just so disorganized. Often, we are left confused and expected to fend for ourselves.
- Decisions are made by the Big Wigs in this company who don’t even do hair or work behind the chair, therefore there are a bunch of unrealistic expectations set upon the workers. For example, we have to stack 30 minute appointments in order to squeeze in as many clients in a day as possible. Can you $mell the greed? Because it’s potent. Everyone falls behind on their schedule because of this. A consultation alone can take up to 20 minutes. It also takes time to mix color, to apply the color, to apply any additional conditioning boosts at the bowl (which they want us to PUSHPUSHPUSH because it means more $$$$$! Again, can you $mell the greed?!), and usually the people who pay extra for the blowdry have super thick and/or textured hair which AGAIN, takes time! Not to mention clients arrive late, and we are discouraged from turning them away because of—(you gue$$ed it)—money! All of this, and we are still expected to deliver exceptional customer service, but how can we when we’re constantly stressed because we’re always running behind on our schedules? Great customer service takes time too, which, I’m sure if you’re reading this you’re most likely a stylist curious about this company, and you know that already - but the people who make the rules here, don’t.
