Madison Reed reviews

3.8

73% would recommend to a friend

(101 total reviews)

Amy Errett

74% approve of CEO

66% positive business outlook

Reviews by job title

101 reviews

Reviews about "Culture"

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2.0
Sep 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Over all employees are satisfied at MR. Pay is decent if not good, good benefits, open and accepting culture, and striving to be and do better. This is the Corp employees.

Cons

However, don't work for the Color Crew (customer service) it is night and day from the rest of the culture. Even before COVID when we were in the office we were not allowed to attend 'all hands' meetings and events as it would mean we'd be off the phone. A masseuse was scheduled in monthly for free chair massages for the Corp employees (great right?) Color Crew was never informed so we never got that benefit even though we were in the same office space. It is frowned upon if you get out of your chair to go to the bathroom if it's not a break or your lunch you're not allowed to speak to anyone either through Slack or in person because then you're not helping clients. I was managed out and my position has not been refilled so that they could fill it in a cheaper location in San Francisco. And that tells you all you need to know about the company. As much as Amy Erret says Color Crew is the heart and soul she means we are the cogs that make her money.

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Madison Reed Response
4y
Dear Former Employee, It's of the utmost importance to us to ensure all Madison Reed team members have a consistent and positive experience that is aligned with our values of Love, Joy, Responsibility, Trust, and Courage. We value the time you've taken to share this feedback and invite you to contact us immediately at HR@madison-reed.com to better understand your former experience with us and how we can improve. Thank you.
1.0
May 10, 2021

People Factory

Recommend
CEO approval
Business Outlook

Pros

Pay is decent but rigged with doubled goals once bonus eligible making it conveniently inachievable once they have to pay. Good CEO but has no real idea what’s happening in color bars or with upper leaders.

Cons

Great clips of color. Crazy turnover, leaders expected to work 24/7, always on call, even on vacation. Sick pay can’t ever be used because its not provided until the end of the year when there is blackout periods. Upper leadership at field VP level is control freak dictatorship. Everyone is terrified and they are really running the business not the nice CEO who is the face of values and culture that don’t exist. Corporate makes everything work for them and hard for salons. All leaders are old Ulta employees who were fired. They complain about how awful Ulta was and only looked at numbers number numbers not people but then that is exactly same culture they brought here. Just hit number and work constantly. Double booked over booked told not eat lunch or just shove a bite in between guests booked very 30 minutes on the dot. Just work till you drop. Expected to report money made every hour while taking guests and managing. And have to add up all sales with calculator by hand. They can’t hire people because the reputation is already bad for working here.

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Madison Reed Response
5y
Dear Current Employee, Thank you for taking the time to share with us your experience and we are truly sorry to learn that this has not been a positive one for you. We take every team member experience very seriously at Madison Reed with the goal being that we are able to learn and improve for a better outcome for all. Madison Reed always aims to lead with Love, Joy, Responsibility, Trust, and Courage in all ways for our team members. We invite you to reach out to us directly at hr@madison-reed.com so we can better understand your concerns. Again, thank you for your feedback.
5.0
Apr 29, 2021

New Hire Process

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Team was flexible and responsive Was very forth coming with details Spoke a lot about company culture

Cons

Haven't run into one yet

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Madison Reed Response
5y
Dear Current Employee, thank you so much for sharing your new hire process with us! It is if the utmost importance to create a warm and welcome hiring, onboarding, and work experience for all team members.
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