The company is not modern like it claims to be. You can't provide Super Service when our software sucks. We are an embarrassment to the business world. Even if we had the necessary tools to work efficiently, managers don't know one thing about managerial skills, therefore can't set a positive example on EE's. The company is working on making this the best place to work by investing in small recognition awards and themed fun days but that's not going to fix anything. The regional manager is a waste of office space.