Where do I start? There is a vicious cycle of mid to upper management expectation of what can be done in one day, and there is an ever increasing gap of delusion which is fueling the fire of employee turnover. Simply put, from the CSR to the branch managers there is not enough time in the day to complete the tasks, unless of course, you plug in 55 hours a week. So say goodbye to work life balance unless you are single with no children. There are at least 15 logs that you will have to keep track of, and all of them are manual. Book a loan? Log it. Take the deposit to be bank? Log it. Customer bounced a check? That's right! You have to log that too. And what if you forget to log it, because you might have been more focused on getting loans in the door? That's right, you get slapped on the wrist. Over. And over. And over again.
The sales culture here is also crazy. There were days you would receive 60 emails, and 40 of them were related to either company production for the previous day, region production, division production, or what ever big loan Tom and Harry closed in the East Arm of Jesus. So what you get is a completely stressed out employee base because if they fail to get one loan in the door for two days it's stress city.
And let me delve into the politics. Like any company there are politics, but the amount of gossip about employees in other offices directly from mid management is crazy. I know of at least four instances where a regional manager threw me under the bus to non managerial employees IN OTHER OFFICES!
