Does Marks & Spencer pay their employees well?

According to anonymously submitted Glassdoor reviews, Marks & Spencer employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Marks & Spencer. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Marks & Spencer?

63% of Marks & Spencer employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marks & Spencer 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Marks & Spencer?

Customer Assistant (3179) , Sales Assistant (859) , Sales Associate (433) , Customer Service (364) , Retail Assistant (250) , Customer Service Assistant (229) , Customer Service Representative (194) , Team Manager (131) , Retail Sales Assistant (129) , Section Manager (128) , Visual Merchandiser (125) , Retail Sales Associate (122) , Shop Assistant (112) , Store Manager (103) , Cafe Assistant (102)

What are the pros of working at Marks & Spencer according to real employee reviews?

"Good pay compared to other retail stores and the pay often goes up after a while." ((in 1308 reviews)); "Friendly staff and was very flexible" ((in 702 reviews)); "Most colleagues are friendly and personable; more of a 'we're all in this mess together' kind of friendship." ((in 627 reviews)); "People there are nice and helpful" ((in 604 reviews)); "Good salary compared to other companies with the same job (at the time of my employment)" ((in 206 reviews))

What are the cons of working at Marks & Spencer according to real employee reviews?

"Poor management at time because too many managers on departments that they are not fit to run and just "wig it"." ((in 884 reviews)); "Managers can be rude and not supportive" ((in 586 reviews)); "long hours( ot everyday) having a large amount of inventory buy low sales." ((in 411 reviews)); "short breaks quite loud inside" ((in 133 reviews)); "Unsociable working hours" ((in 102 reviews))

What are employees saying about Marks & Spencer layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Marks & Spencer layoffs and their outlook for job security at Marks & Spencer in 2026.

What are the top reviewed Marks & Spencer locations?

New York , Chicago , Houston , San Diego , Los Angeles , Philadelphia , Washington , Colonia , East Orange , Jersey City , Rochester , Milwaukee , Belfast , Georgetown , Dallas , Texas City , San Juan , Scotland , Aberdeen , Indianapolis , Ireland , Cincinnati , Cleveland , Columbus , Londonderry , Baton Rouge , Portland , Lebanon , Lakeland , Miami

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Marks & Spencer

Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,378 total reviews)

Stuart Machin

67% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,378 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

2.0

Aug 18, 2010

OK but bitchy and patronising

Section manager

Recommend

CEO approval

Business Outlook

Pros

Discount! 20% with no qualifying period. Staff are good fun and always manage to take things with a pinch of salt. Pay is good for retail!

Cons

Constant changing. Patronising managers describing staff as 'bodies'. Constant change with no explanation. Badgered into saying yes even when you cannot do something. Feedback always focussed on the negative. Inflexible with shifts and time off!

5.0

Jul 31, 2010

Enjoyable and laidback place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Lovely people, everyone got on well and there wasn't any of the clique tendency you get at some companies. Managment were supportive. Opportunitues to move into other areas of the business were available. Not many people tended to work long hours. 20% discount T m&s!

Cons

Office was very quiet. Quite a lot of re-structures went on when I was working there. Not much to do on the business park, ie no shops or pubs but they have a good canteen.

3.0

Jul 27, 2010

M&S

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the merchandise you are selling is really of good quality, so it is easy to sell it

Cons

cut downs in staff, really to much cut downs

Viewing 11368 - 11370 of 11,378 Reviews

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£13 - £13 /hr

(Employer provided)

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