Marriott International reviews

3.9

71% would recommend to a friend

(18,856 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,856 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Mar 2, 2022

Not so hospitable after all

Recommend
CEO approval
Business Outlook

Pros

I can't think of anything positive that I gained from working there for years.

Cons

Upper management expects you to answer e-mail/txt after hours. There is not such thing as "time off" or "family time" for them. All management was under paid and over worked and the morale there was very low. CEO/General Manager and Assistant General Manager expected all managers to answer within minutes after an e-mail or text message had been sent. Very unprofessional.

2.0
Jan 22, 2022
Recommend
CEO approval
Business Outlook

Pros

The culture of a true location that isn't managed by a team of executives that only care about the bottom line is amazing!

Cons

When you have no support or are looked at as the bottom tier of the industry, you cannot maintain proper staffing levels which leaves management in the Loss Prevention field scrambling for help. When you are a bigger property such as a resort, this is much easier. Once you manager a staff of less than 5 people, It is a career killer as the expectation remains the same for a staff of 15. Which then means, as manager/director, your quality of life is reduced and you are subjected to insane work hours, impossible deadlines, and in the security field, safety and security is only a top priority once something happens that makes the hotel look bad. Corporate Integrity Investigations also sides with property HR directors to protect them at all costs in the event they are reported. In all, you are on your own.

Viewing 214 - 216 of 18,856 Reviews

Glassdoor has 21,446 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.