MassMutual reviews

3.5

54% would recommend to a friend

(2,385 total reviews)
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Roger W. Crandall

72% approve of CEO

51% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Oct 12, 2019
Recommend
CEO approval
Business Outlook

Pros

They provide an invaluable service to our communities with a very dedicated sales team.

Cons

The support (non-sales staff) runs under a very old business model that is behind the times in terms of technology and efficiency which is very frustrating for whom have learned to work in a productive manner elsewhere.

2.0
Sep 17, 2019

Local team is challenging

Recommend
CEO approval
Business Outlook

Pros

Good benefits at the corporate level.

Cons

The people will smile in your face and stab you in the back. Its move to a corporate feel vs. a family.

2.0
Jul 25, 2019
Recommend
CEO approval
Business Outlook

Pros

The administrative staff is truly a great group. LeeAnn especially stands out is somebody who cares about her work in the people she works with. There is lots of training available and most senior reps are willing to help you if you show initiative or if you stick around for a while. They do celebrate birthdays and have a free lunch once a month which was nice. You can win trips as well as agency trips if you perform well, but I never got there.

Cons

However, on the sales side, you can make money but it helps to be well-connected or very bold and bring up what you do with everyone. A lot of your success also depends on the manager you have; they all have different styles and approaches . Surprisingly, most managers did not do weekly meetings or any scheduled team updates. Be sure to have quite a bit of money saved up as it can be a while before you make enough to live on for many people. They have to recruit heavily because there is a 90% failure rate. They also make some very odd decisions too. They have open table space with zero privacy… I mean you literally have a phone on the table with your name above it, no walls and about 2 feet of space. Most reps end up talking in the hallway or conference rooms to get some privacy. The new guy would be well advised to connect with a seasoned guy and do joint work. They also really, really push the best place to work awards and want us to vote. It is voluntary, but there’s a bit of pressure to complete it which I was felt was a little disingenuous.

Viewing 373 - 375 of 2,385 Reviews

Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.