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      MassMutual

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      MassMutual reviews

      3.5

      54% would recommend to a friend

      (2,382 total reviews)
      avatar

      Roger W. Crandall

      71% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      1.0
      Jan 6, 2017

      Horrible Management, Terrible Toxic Place To Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      None. Run away as far as you can.

      Cons

      Management is some of the most inept I have seen. Management is allowed to behave badly, treat people badly, without any accountability whatsoever. Especially if you are a white man. Extremely toxic environment with heavy attrition, lack of transparency, Management in roles that they are not qualified to do with heavy internal monetary losses without ramification. The Board of Directors is dropping the ball by allowing this poorly skilled c-suite continue on as they do. No heart and could care less about team members. It is a let them leave mentality. Bad bad bad.

      1.0
      Oct 12, 2016

      Started out wonderfully. Then my conscience took over.

      Registered customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team is comprised of terrific people who try. I can't think of any other positives. Seriously. It was miserable for the last 2 years.

      Cons

      In my time with MassMutual we went from a company focused on client and customer education. The focus was to help people understand and make smart decisions about their retirement. Sadly the focus changed exclusively to assets in management and collecting as many fees as possible from participants. The pressure to push people into contributing more than they could afford was overwhelming. We were discouraged from explaining the pros and cons of various transactions in the interest of time and getting rollover funds, regardless of circumstances. It was all about the upsell, not the client's needs.

      1.0
      May 22, 2016

      MassZombies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned a ton and have no regrets.

      Cons

      One of the most challenging environments I have ever worked in. Leadership is non existent and it's every man for himself. Managers that are "involved" are sociopaths who care nothing for people in the human sense. Seriously, unless you are a glutton for mental cruelty and working with really ugly spirited people, stay far away.

      Viewing 46 - 48 of 2,382 Reviews
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      Glassdoor has 2,828 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.