MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)
avatar

Roger W. Crandall

71% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
3.0
May 3, 2016
Recommend
CEO approval
Business Outlook

Pros

As in many companies - the other staff are the best reason to work at MassMutual. There are many individuals who are still interested in doing a good job that helps the customer, internal customer or an external customer.

Cons

Unfortunately the management are purely out for what they get out of any interaction. Whatever is the goal of the day depending on which side of the bed upper management woke up on - is the only goal you should have. And somehow you are supposed to guess what that is. The new lean management system is poorly implemented. Managers have had little to no training in their portion of the system and there is no real support for front line staff determining how to achieve goals, a main point in lean. Metrics are changed too often so managers can use old, current or expected metrics to support any decisions - disregarding contradictory information.

1.0
Sep 28, 2015

"Mad Men Era"

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid track record, been around for 150 years with great comdex scores.

Cons

The local office is so antiquated, there are literally no female agents, only 3 people that weren't white, and they refer to all "Non-Registered" staff as "NRFS" (nerfs)....this is a reference used for all female employees - who are the people doing a significant amount of the work and the only thing keeping the office together. My last compliance training experience was so dreadful, the video put together from the home office was a total joke, for a company of this size, it was like they hired a 7th grader to make it on their phone. I have been thoroughly unimpressed - they are a dinosaur, so far behind the market trends they aren't even playing the same game.

3.0
Jun 29, 2008
Recommend
CEO approval
Business Outlook

Pros

Overall the benefits packages are great for Western Mass. There are very many health plans to choose from. There is a 401K package and a penson plan. This is the first job that start new hires off with 28 days of vacation. Lots of amenities on site such as post office, tailor , dry cleaner, health center, general store and fully stocked cafeteria with different meals every day.

Cons

Having to wear business casual all the time. It takes a long time to get anything done. There is a lot of red tape and many people have been working here many years. It's not unheard of to have many people who have 20+ years in the company which leads to a lot of, "this is always the way we have done it" type of attitudes. Management is very reluctant to allow much telecommuting. Lack of real communication between senior management. Job can very very demanding on family and personal time, due to expectation to work long hours and weekends. Since this is a Financial institution, EVERY issue is critical no matter how small, which can keep the stress level on high.

Viewing 49 - 51 of 2,382 Reviews

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