MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)
avatar

Roger W. Crandall

71% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Apr 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Benefits and work life balance

Cons

Laying off most of their ETX team and offshoring the rest of their team to India

2.0
Apr 17, 2025

Meh

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent product line to help clients with who need very conservative options

Cons

They have outsourced multiple departments to third parties for servicing accounts. It is NOT going well for the consumer or the field reps. The company has lost its purpose of HELPING their client base and are focused on money.

Viewing 52 - 54 of 2,382 Reviews

Glassdoor has 2,828 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.