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      MassMutual

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      MassMutual reviews

      3.5

      55% would recommend to a friend

      (2,384 total reviews)
      avatar

      Roger W. Crandall

      72% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,384 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      Feb 4, 2022

      Management style could be improved

      Engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Slow pace, could be great to people who like this lifestyle

      Cons

      Unethical. There are certain employees who will get preferred treatments (based on the certain managers). Avoid. Super underpaid, no room for growth and development

      1.0
      Feb 3, 2022

      Unethical practices and terrible customer service

      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      None that cannot be found elsewhere if you work in personal finance.

      Cons

      Despite being a heritage insurance agency, MetLife was trying to modernize and embrace a more progressive relationship with clients by offering more advice-based relationships. MassMutual took the company back in time to the 1980s where ‘slick’ insurance agents ‘handle objections’ and the solution for every problem is Whole Life insurance. They have pushed sale strategies that were effectively outlawed 30 years ago (taking in-service distributions from retirement plans to fund insurance policies) and eviscerated the revenue stream for Met agents who had a nice balance of insurance and asset management business. There is no ‘home office’ support—trying to get basic information about a policy or make changes is all but impossible for clients and pretty much just as bad for agents. The website is a disaster, and HR pretty much non-existent.

      1.0
      Dec 30, 2021

      Hands down one of the worst work experiences in my EA career

      Executive assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      NONE. SF MassMutual - Etonway boss/managing partner was passive aggressive, treats EA's like invaluable disposables. No chance for transparent communication or a business partnership. Underwriters will edit your work to make it look like you messed up just because they don't like you, I had to start taking screen shots before submitting. Grossly underpaid, no bonuses, Boss Christmas gift was a $50 gift card.

      Cons

      I can only speak for the SF office but it was cold, uninviting, rapid turnover and my team specifically was just awfully toxic. I went home crying almost everyday.

      Viewing 124 - 126 of 2,384 Reviews
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      ReviewsMassMutual reviews

      Glassdoor has 2,830 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.