MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)
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Roger W. Crandall

71% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
May 23, 2018

Horribly unethical

Recommend
CEO approval
Business Outlook

Pros

Mass Mutual has some great products, for the right people. Their salespeople "advisors" sell them to anyone with a pulse.

Cons

Poor ethics, masked by sanctimonious, uneducated sales managers. Really a captive insurance agent, not a financial advisor. Hands are tied by restrictive home office compliance, greedy General Agents (local chapter president equivalents). They will recruit LITERALLY anyone who can get a life insurance license, teach them to sell whole life insurance to their family and friends, and then turn them loose with high minimums to keep their job. AND if/when they don't sell enough, they charge them with back rent on their measly office cubicle and will take the poor bankrupted individual to court to collect. I have seen it over and over again (dozens of times). DO NOT WORK HERE. Find an honest sales job.

1.0
Oct 15, 2013
Recommend
CEO approval
Business Outlook

Pros

Good people at the lower levels, support each other, despite unhealthy environment

Cons

Leadership is inept, don't care, provide lip service, all awards and recognition for supporting work/family balance and working women is just for show. Politically charged, cut throat and twisted. If you're not "in favor," you're screwed. And a history of strong performance and proven track record means nothing if you get on insurance division leaders bad side.

1.0
Jul 23, 2009
Recommend
CEO approval
Business Outlook

Pros

I'm only writing this as a 'candidate beware!'. The work is not challenging, status quo is the norm, the culture is disappointing. Since they have about 6600 employees (not deducting recent layoffs) some people might like this environment or are too scared to get a job elsewhere. I wish I would have gotten out of there two years earlier.

Cons

Beginning w/pay, MassMutual will leverage a bonus against offering a fair/competitive salary. Half the bonus, however, is at the whim of your manager and senior management, the other half from company performance (not too good in this economy). Everyone is reviewed at the same time, so senior management and middle managers can reduce your rating to leave more funds in the pool for themselves (or there favorites). Human resource implies, to perspective employees, that the bonus is a great perk, so, since the candidate needs the job, they generally buy in hook line and sinker, which leads to disappointment when they figure this out. Thus the -5 salary rating. There is little respect for the employees, i.e. business problems arise and senior management begins the blame 'witch hunt'. When pointed out to a VP the response was, I'm not looking to blame someone, I just want to know who screwed up! There are so many lifer's with 20 - 30 years service, if you have less than 5 yrs don't even think of suggesting change or feeling a part of the teams. -5 for respect. The benefits are average or slightly less (excluding the bonus because of the first remarks). Job security is there only if your a member of the old-timers club, so -2. Work/life balance is one of the worst aspects, a -5. This is due to general fear of the employees and middle managers, emphasized by the practice of publically emphasizing the importance of work/life balance but not practiced. Blackberry's are running 7/24/365. I saw an employee admonished for suggesting the battery might have gone dead. Everyone's in 'on-call' systems. But if they can't reach someone they just start calling any name they have. When I left people didn't want to have after-hour event's or celebrations because they were just exhausted. In this environment career growth is stiffled, only 4 job zones, 1 and 2 are hourly non-exempt, 3 is your average employee, 4 is either senior individual contributor or manager w/staff. Then AVP, VP. People hit the bottlenecks to promotion quickly. As far as location, check Springfield MA ratings on the internet, there is no direct access to the headquarters via highway. You drive through awful neighborhoods on non-maintained roads (Springfield is broke). Coworker competince is average, but not what you want to bet your bonus on, a few rare stand-outs, but they don't seem to stay. The work environment: sorry but the Springfield headquarters is old (really old), and you feel like you walked into a time warp to 1952. If the rooms are not visible to the public they are filthy, 10 - 20 yr old rugs mismatched furniture out of the 60's etc. The 'renovated' areas have the smallest cubicles I've seen in fortune 500 companies. Manager's get larger cubes but no privacy to meet with staff. Biggest meeting area is the cafeteria because conference rooms are few and it is requested that you put in for one 3 days advance of the meeting.

Viewing 19 - 21 of 2,382 Reviews

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