MassMutual reviews

3.5

54% would recommend to a friend

(2,382 total reviews)
avatar

Roger W. Crandall

71% approve of CEO

53% positive business outlook

MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,382 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

There are a lot of kind, helpful, intelligent, and hard working people across the company. Unfortunately, none of those folks are part of the executive leadership team, and simply prisoners of that groups incompetent process.

Cons

The CEO who openly stated in a town hall that he’s “not a culture person”. The CTO, who has their handler advise people that direct eye contact makes them uncomfortable and should be avoided - never mind that he has zero concept of how the industry actually operates. A COO who has literally done nothing but make under qualified nepotism hires and empowered “yes” people because his fragile ego can’t handle differing opinions. Pair that with the toxic culture of fear that’s been created over the last few years, incompetent decision making that results in hemorrhaging of money/talent, and CYOA reports at the drop of a hat, and you have an opportunity to set your professional trajectory back 5-10 years.

1.0
Jun 3, 2025

Toxic Engineering Organization

Recommend
CEO approval
Business Outlook

Pros

- Good work life balance - 3 days in office

Cons

- Astonishingly bad leadership in the tech org. Leaders who have made bad decisions fail upwards and are promoted, leaving absolute chaos in their wake. The people leftover have to deal with the consequences and receive the blame. Absolutely zero accountability from leadership. - Engineering is being outsourced to India and Romania - Finger-pointing and blame is frequent and rewarded - Scope and goals change so frequently that it is difficult to get anything done

1.0
Feb 13, 2024

Typical

Recommend
CEO approval
Business Outlook

Pros

Their benefits are pretty good.

Cons

I found MM to be the typical corporate environment--a lot of talk about inclusion, diversity, engagement, etc. without a lot behind it. People would do anything to increase their chances at a promotion or bonus, including exhibiting, or tolerating, bad behavior. They are constantly re-organizing and laying people off. Don't go to work there if you are approaching or over 40 years old...

Viewing 22 - 24 of 2,382 Reviews

Glassdoor has 2,828 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.