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      MassMutual

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      MassMutual reviews

      3.5

      54% would recommend to a friend

      (2,385 total reviews)
      avatar

      Roger W. Crandall

      72% approve of CEO

      51% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.7

      Work/Life balance

      3.5

      Culture & values

      3.5

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      MassMutual has an employee rating of 3.5 out of 5 stars, based on 2,385 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MassMutual employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Dec 14, 2015

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company. Met a lot of great people - some of which I still stay in contact. Good training. Options for banking at their credit union and other benefits.

      Cons

      Terrible job taking phone calls in and out. No room for development - had 4 different managers within my year and 8 months there and couldn't find the support I needed. Also, went through 'Masmutual Way' which seemed like a great opportunity from the start but ended up not really improving much.

      2.0
      Nov 25, 2015

      Creates an Environment of Uncertainty

      Director in operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      The only large corporation in the Springfield area. Great time off and good benefits. Beautiful building and flexibility to work from home for most jobs.

      Cons

      HR practices support frequent job eliminations which created an environment of uncertainty. A lot of focus on process improvement but it feels like lip service rather than a real commitment to making processes better. Too many managers who have been at the company for too long who are not really going to change. Don't join the company if you can't go along with the crowd.

      4.0
      Nov 3, 2015

      Good Company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of great people work there and are willing to help you start your business.

      Cons

      The expenses of basically running your own business kill your bottom line the first few years and make it hard to really make much profit unless you have a ton of people in your network making good money and will become a client

      Viewing 256 - 258 of 2,385 Reviews
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      Glassdoor has 2,831 MassMutual reviews submitted anonymously by MassMutual employees. Read employee reviews and ratings on Glassdoor to decide if MassMutual is right for you.