Massage Envy reviews

Division of the house is tremendous; it was extremely difficult to integrate the employees as a whole due to the management structure. Not a great place to be if you are not well equipped to handle stress for long periods of time. Pay cap for some employees; unfortunately those being the employees that actually obtain a degree to be employed in this industry. Sales push can be draining for all staff. The majority of staff are usually fresh out of massage school so the turnover rate is much higher and gives the employees a feeling of being replaceable or without much value.

The "manager" was the most unprofessional person I have ever encountered. He was extremely patronizing to the women front desk associates. Made comments about my body he shouldn't have especially because I was 16 at the time of working there. Talked about other employees to me and others. Would sit around and gossip with the front desk girls. He barely showed up. Customers would have important issues and would keep calling, I would leave a message or tell him if he was in and he would tell me to say he was not in. He would never call people back and we had to deal with the angry customers. Don't get me started on how the whole thing is a scam, transferring massages is ridiculously complicated. There weren't enough therapists and the location was small so people had to book out for months to get their monthly massage. Scheduling was a joke. He hired people for the front desk that wouldn't show up so I would have to work 9-hour shifts by myself and get no break. I would take a picture of my schedule for the next week like I was told to when hired, then I would get a call saying I was supposed to be there because the manager changed the schedule without telling me. I'm not going to check my schedule to see if it randomly changed unless I was told it changed. He scheduled me for days I requested off weeks in advance like my SAT test. Then was mad at me when I couldn't work. The owner wouldn't let us take 15 min breaks because they are paid so we had to take 30 min unpaid breaks. Overall a joke of a company. Also the manager only make 30k a year and the employees would make fun of him behind his back because of this. Never utilized my free massage because I felt so uncomfortable here I wanted to leave as soon as my shift was over.