Mavis Tire reviews

Mavis bought out tire kingdom and mechanics were getting paid so good, especially certified techs with ASE’s. Now mechanics are taking a major hit and tire techs are making nearly as much as mechanics. So far I’m losing out on an average of $300+ per week with mavis compared to tire kingdom. Imagine working hard to get certified and all the certifications to get paid nearly the same as a non certified tire tech. Their quota system is terrible, wheel alignments pay only $4 each when TK employees with all ASEs were getting well over $30+ for each alignment, coolant flushes only pay like $1 to do which takes forever to do properly and doesn’t count towards your service quota. So many things I could go on about. Their computer system reminds me of when you first boot up windows 95 on the setup screen pressing f1 and f2 and all that nonsense. Feel like we are doing computer coding to check our commission and claim jobs.

Phones go to an answering center in another state where customers are booked appointments for tires that are never ordered and stores don't stock. They make appointments and promise service time without knowing how many technicians are available, and if there is a technician available to that has the skill set and certifications to complete the work they have promised. They encourage service writers and technicians to provide unnecessary work/repairs. You are constantly left to deal with angry customers, overworked technicians and a lack of support.