Is Maximus a good company to work for?

Maximus has an overall rating of 3.1 out of 5, based on over 6,154 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 514 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 299 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 236 reviews)); "remote work from home position" ((in 229 reviews)); "Good work/life balance is good" ((in 95 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 161 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 152 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 70 reviews)); "The communication is poor and the regard for the people is very low." ((in 53 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Rochester , Austin , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.1

46% would recommend to a friend

(5,267 total reviews)

Bruce Caswell

62% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.1 out of 5 stars, based on 5,267 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Sep 27, 2021

If pre 2016 Wells Fargo, Lehman Brothers, and Taco Bell had a child. Maximus

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Trainers were amazing people and I hope the best for them!

Cons

Lies. No transparency. They offered "18 hourly" and hustled everyone just to get them on the phones. What a pathetic joke of a company. If you are looking for a job that promises you a bonus upon completion of training to not get a dime until "Next year", you're in luck. If you want a company that's honest, you're better off applying to Lehman Brothers. Thanks for wasting my time Maximus.

Maximus Response

4y

We thank you for taking the time to post a review and sharing your honest feedback. Your voice plays a critical role in our efforts to continuously improve our employees’ experience. We welcome any additional details or suggestions at feedback@maximus.com. All messages are treated confidentially.

1.0

Jun 24, 2021

Stay Far Away

Data entry specialist

Recommend

CEO approval

Business Outlook

Pros

The job was easy and I liked my schedule a lot. Training was fine and the supervisors during training were very helpful.

Cons

Once you are in production, you will be able to tell who the supervisors favor over others. I did a great job and exceeded expectations in terms of meeting metrics and job performance. Never missed a day or came back late from break or late. Didn't matter. I was told at 11 AM while I was in production, my contract has ended. My supervisor gave me a flippant "good luck on the next job," response and I was immediately booted from the system. This is not how you treat employees at all, especially hardworking ones. PLEASE STAY AWAY FROM THIS COMPANY. YOU WILL NOT HAVE JOB SECURITY WHATSOEVER!

Maximus Response

5y

Thank you for taking the time to post a review. Your experience does not reflect our efforts to provide a supportive work environment. We welcome any additional details and suggestions at feedback@maximus.com. All messages are treated confidentially.

2.0

Apr 20, 2021

Difficult and stressful job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Guaranteed 40 hours work week for full time

Cons

Poor training Dealing with rude and sometimes mean callers Feeling unprepared to handle calls due to poor training Unrealistic expectations High stress

Maximus Response

5y

We value our employees' voices and thank you for sharing your experience. Our goal is to provide a supportive and engaging work environment for our employees and the work setting you describe does not reflect those efforts. If you feel comfortable sharing any additional suggestions or details, we would like to hear from you at feedback@maximus.com. All messages are treated confidentially.

Viewing 322 - 324 of 5,267 Reviews

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Maximus

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If pre 2016 Wells Fargo, Lehman Brothers, and Taco Bell had a child. Maximus

Stay Far Away

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