Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,148 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (755) , Customer Service Representative (CSR) (486) , Employment Advisor (99) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 514 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 305 reviews)); "Work from home was good" ((in 239 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Good salary with quarterly bonuses based on work performance and manager review." ((in 88 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 155 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 151 reviews)); "Manager who is the epitome of a bad manager." ((in 102 reviews)); "Poor Upper management + revolving door" ((in 67 reviews)); "The communication is poor and the regard for the people is very low." ((in 56 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,260 total reviews)

Bruce Caswell

61% approve of CEO

42% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

5K reviews

3.0

May 9, 2024

Flexible Micro-Managing

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Job is flexible, VTO is offered when available, also flex-time and LWOP. Two medical excuses per quarter and each is good for 3 days, it is without pay though. We have a hotline for calling in, you accrue points that roll off but if not responsibly monitored can lead to termination. It is remote, and equipment is provided.

Cons

Stressful calls, rude clients, you are micro-managed and every second of your day is monitored. Any deviance from scheduled talk-time is construed as call-avoidance. Management is not consistent and when you question conflicting directives you are threatened with insubordination write-ups. There are a mass onboarding of new employees every quarter due to absurd turnover, making labor dispensable and HR ambivalent to our concerns regarding quality of management.

2.0

Jan 29, 2024

No work life balance

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

You can make as much as you're willing to work. Some people worked all the time and made $15,000 or more in bonuses.

Cons

If you're looking for a 40 hour work week this isn't the job for you. It's impossible to meet quota and work only 40hrs a week despite what management says. Will require at least 50 hrs a week.

1.0

Nov 14, 2023

The worst job I have ever had and Im a Veteran

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

a pay check bi weekly.

Cons

every single thing. I feel sorry for veterans as they are not getting the best evaluation. Everything is about quota which forces shortcuts and unethical practices. This company will work you to the bone. The providers you work with are extremely rude and condescending. No one looks out for the QA's and it is somehow always the QA's fault. This job is verrrrry stressful. I'd seriously avoid the nepotistic company. They also under pay for the type of work you're doing. Never again will I work for a company like this.

Viewing 40 - 42 of 5,260 Reviews

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Jobs at Maximus

Junior Security Engineer

Customer Service Rep II (Remote)

Customer Service Representative (Remote - Albany, NY)

Customer Service Rep - Remote (Must live near McAllen, TX)

Maximus

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Flexible Micro-Managing

No work life balance

The worst job I have ever had and Im a Veteran

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