Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,148 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 42% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (755) , Customer Service Representative (CSR) (486) , Employment Advisor (99) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"good pay and you get to learn about federal contracts and all the red tapes that come with it." ((in 514 reviews)); "Benefits are good and the determining factor in continuing at the company" ((in 305 reviews)); "Work from home was good" ((in 239 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Good salary with quarterly bonuses based on work performance and manager review." ((in 88 reviews))

What are the cons of working at Maximus according to real employee reviews?

"Poor training and organising schedule" ((in 155 reviews)); "The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 151 reviews)); "Manager who is the epitome of a bad manager." ((in 102 reviews)); "Poor Upper management + revolving door" ((in 67 reviews)); "The communication is poor and the regard for the people is very low." ((in 56 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Austin , Rochester , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,260 total reviews)

Bruce Caswell

61% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Work/Life balance

3.2

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.8

Senior management

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,260 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Jul 23, 2021

This is the worst job I've had as a working professional

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

They treat people like crap, so they are always leaving, and therefore it is relatively easy to get a job. That is, unless you are disabled. In which case their hiring process is a giant red flag. If you have a disability, heed the giant red flag. Oh, they allow you to work part time.

Cons

The role is high stress because you have to give people bad news frequently and also help people in stressful situations. The information system (script) we are forced to use is terrible. It is very poorly indexed and the quality of information provided leaves a lot to be desired. The training is terrible. Maximus corporate structure is set up so that NO ONE takes any responsibility and nothing ever gets better. This is the most unfriendly company for disabled peole I have EVER worked for. I could add a lot more but it would reveal who I am. Suffice it to say, I cannot wait to get a job in my field and leave this ableist dumpster fire of a company. I'm really starting to think taking an early disbursement from retirement might be better than working even part time for this nightmare factory. If you have a disability, do not work for this company.

Maximus Response

4y

We thank you for taking the time to post a review and sharing your honest feedback. Your voice plays a critical role in our efforts to continuously improve our employees’ experience. Maximus is committed to complying with all requirements of the American with Disability Act. We would like to learn more about your concerns. Please reach out to us at feedback@maximus.com. All messages are treated confidentially.

5.0

Apr 28, 2020

I have learned so much that I did not know before I started working here.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Able to work remotely No weekends PTO Great Prescription Coverage

Cons

High premiums for insurance Not high enough hourly rate

5.0

Jun 6, 2018

Worst company

Health care options

Recommend

CEO approval

Business Outlook

Pros

Weekends Off/ 8-5 shift the people that worked here some were nice and great co-workers

Cons

Horrible pay I started at $10.50 and they raised to $11 because of the statewide pay increase but they had us taking abusive calls, and doing everything that they used to have separate departments for and ABSOLUTELY unwilling to raise our pay... one supervisor would tell us to do something a certain way then you get QA’d because your supposed to do it a diff way, Training Suvks they’re like outdated what you learn in training is COMPLETELY different than what you do on the floor procedures are diff than training when your trying to get advice to ensure your doing things correctly your supervisor doesn’t even know correct policies, supervisors tell you different things on how to do things every day, there’s ppl there NOT following Policy OH AND THEY TELL YOU IF YOU HAVE MEDI-CAL AND WANT TO CHECK ON YOUR CASE TO CALL ON YOUR BREAK OR LUNCH... DONT CALL THEY FIRED ME FOR CALLING AND CHECKING ON MY MEDI-CAL CASE, just sad I was on my lunch too

Viewing 43 - 45 of 5,260 Reviews

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Jobs at Maximus

Junior Security Engineer

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Customer Service Representative (Remote - Albany, NY)

Customer Service Rep - Remote (Must live near McAllen, TX)

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This is the worst job I've had as a working professional

I have learned so much that I did not know before I started working here.

Worst company

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