Is Maximus a good company to work for?

Maximus has an overall rating of 3.2 out of 5, based on over 6,156 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Maximus to a friend and 43% have a positive outlook for the business. The best reviews about Maximus have been left by employees working as Covid-19 Case Investigator , Project Manager and Quality Assurance Analyst .

Does Maximus pay their employees well?

According to anonymously submitted Glassdoor reviews, Maximus employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Maximus. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Maximus?

46% of Maximus employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Maximus 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Maximus?

Customer Service Representative (756) , Customer Service Representative (CSR) (487) , Employment Advisor (100) , Call Center Representative (83) , Supervisor (83) , Eligibility Specialist (69) , Manager (58) , Case Manager (51) , Call Center Supervisor (48) , Quality Analyst (47) , Functional Assessor (43) , Project Manager (37) , Customer Service (CSR) (36) , Business Analyst (32) , Operations Supervisor (32)

What are the pros of working at Maximus according to real employee reviews?

"The pay is good and that's about it but this system request 20 words." ((in 510 reviews)); "They offer a great benefits package and engage employees by surveying them annually for feedback to enhance current benefits." ((in 307 reviews)); "Still some great people that work there but most of the good ones left when Maximus bought the company." ((in 239 reviews)); "Remote work / work from home" ((in 226 reviews)); "Good salary and working from home" ((in 94 reviews))

What are the cons of working at Maximus according to real employee reviews?

"The supervisors have no true source of knowledge and the managers genuinely have no interest in the product." ((in 154 reviews)); "Poor training and organising schedule" ((in 153 reviews)); "Manager who is the epitome of a bad manager." ((in 107 reviews)); "Poor Upper management + revolving door" ((in 73 reviews)); "The communication is poor and the regard for the people is very low." ((in 58 reviews))

What are employees saying about Maximus layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Maximus layoffs and their outlook for job security at Maximus in 2026.

What are the top reviewed Maximus locations?

New York , Albany , Reston , Houston , Rochester , Austin , San Antonio , Phoenix , Folsom , Tampa , Jacksonville , Washington , Brownsville , Lawrence , Hattiesburg , Riverview , Boise , Chester , Chicago , Boston , Atlanta , Richmond , Indianapolis , Athens , Tysons Corner , Edinburg , Denver , Baltimore , McLean , Pittsford

Maximus reviews

3.2

46% would recommend to a friend

(5,269 total reviews)

Bruce Caswell

63% approve of CEO

43% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,269 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Maximus has an employee rating of 3.2 out of 5 stars, based on 5,269 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Maximus employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

5K reviews

1.0

May 18, 2015

ROADS Team IT Technician

It technician iii

Recommend

CEO approval

Business Outlook

Pros

You always will have something to do - constant OT was available in my area of IT

Cons

not organized at all - you are held accountable for things they never told you were your responsibility. Lack of management from the TOP down - they seem to have taken on more than they could chew. They should unit all Field Technicians - no more ROADS and no more Maximus IT people - unit these groups together - be careful when looking into this company

1.0

May 2, 2015

Worst company I have worked for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A few decent coworkers and quarterly bonuses.

Cons

They are highly disorganized as a company with poor communication skills and even poorer management skills. HR was never helpful. The systems often went down and you were stuck with nothing to do. Supervisors were promoted with little to no experience. Managers let a lot of poor behavior get swept under the rug to avoid conflict, therefore the poor behavior continued with no consequences. The bathrooms were always filthy and the break rooms were not much better. The benefits were pitiful.

1.0

Apr 27, 2015

Client Service Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None, the place is like a manufacturing line the turnover is so high.

Cons

Low pay, and ridiculous expectations.

Viewing 421 - 423 of 5,269 Reviews

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Jobs at Maximus

Customer Service Representative (Remote - Albany, NY)

Quality Control Manager (Remote)

Customer Service Rep - Remote (Must live near McAllen, TX)

Master Project Scheduler

Maximus

Maximus reviews

Company ratings over time

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Reviews by job title

ROADS Team IT Technician

Worst company I have worked for.

Client Service Representative

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