Great vision but hampered by difficult to implement products and poor first-line managers
Pros
Senior executives have laid out an excellent vision and to a large extent have provided the tools necessary to make things work. They have provided the workforce with great benefits that encourage good health and a work-life balance. Majority of co-workers are hard working, intelligent, quality folks who are dedicated to improving McKesson's Health-System IT products and to doing what is right for their customers.
Cons
As a group, first-line and middle managers have exceedingly poor planning, people and social skills. They often pull people from important initiatives to do work they should have been doing themselves. THe result is that the quality of work provided to customers during implementations and consulting projects diminishes. Some first-line managers have made a career out of covering up their own planning deficiencies and poor managerial skills, sending many dedicated staff running for the exits. A number of excellent implementation consultants and clinical consultants are now doing the same work for the same McKesson customers with third party consulting firms that pay better, provide better benefits and now have a better reputation among customers than McKesson.
