Pros
Your fellow employees, who understand what you are going through are supportive as best they can be.
Cons
Zero attempt at making new employees feel welcome. My desk still had the stickies from the employee who left the day before I showed up. My computer wasn't set up for me to work and I had to wait 2 weeks for head office to get permissions so that I could do my job. After several months of working at McKesson, I still had not been set up with half my programs that I was expected to have. Training substandard. You sit in a room for 8 hours listening to someone drone on about how to do your work. By the end of the day you have no clue what is expected of you or how to do your job. However, when you make (and you will) constant mistakes due to not being trained, you will be told "don't you remember training"? I was "trained" for 20 minutes on a new system and then expected to run it with no mistakes. Once I had made several, it was given to another employee to attempt while I wasn't told I was no longer responsible and kept on producing reports. Management has no time for employees. Go up to ask them questions, they will give you a curt and (often) wrong answers. This will be your fault when you make mistakes based upon the incorrect information you were given. Mistakes made on your first day of work with zero training will be pointed out to you in condescending emails. No process for advance or feedback. If you are doing well or poorly you are not told. Once your "training" is over you are on your own, literally. Dropped in front of a computer with the phones ringing and customers to serve, you struggle along hoping that you are doing the right thing. Management has no time to help you progress through your career. Either you are fired at the end of the month (you did poorly) or you keep your job until the next month (you are doing well, I expect). Their computer systems are from 1995. They still use MS-DOS programs as their main platform. There were no working chairs in my department, only those that employees themselves had purchased. Their turnover rate is 86%, to be expected of a call centre but not of a company that is promoting itself as "excellent customer service leader of the industry".
