3.0
Jun 1, 2010
Recommend
CEO approval
Business Outlook
Pros
The pay far exceeds the average $ amount paid per hour in the Valley area for a call center. The benefits are pretty good. There is an reimbursement program for gyms and childcare.
Cons
No room for advancement, even though they push you to try to advance you reach a certain CSR level and they block you from going any further. If you don't work overtime they suddenly could care less about you. The Quality requirements change daily, and CSR's on not notified of changes so your QA's fluctuate from month to month. Management still doesn't know what's going on and it changes every 3 months. In the 2 years I was there I had 4 different supervisors.