Worked here for a few months. During the interview I noticed a few red flags in terms of general unprofessionalism that in hindsight I should have payed attention to (but I was desperate for a job). After being hired and passing the background/drug check (which is a joke as several coworkers told me about violent crimes they’d been convicted of and that they regularly used recreational substances) I went in for my 2 week training (my trainer was the one person who made the job worth it — he is truly exceptionally talented his presence is unforgettable due to his infectious energy).
After two weeks of training (which is way too short — there is simply not enough time to cover all of the task types as well as curate an understanding of the overall process), I moved to the main floor where immediately everyone warned me not to trust anyone. Soon I realized they were referring to the toxic atmosphere where people make up lies about their coworkers in attempts to smear their names so as to try to get ahead/in line for promotions.
For the first 3ish months I was still considered “temporary” (it was actually longer than this) and received no benefits whatsoever in terms of insurance, retirement, or even PTO. After this temp period ended I was offered a “raise” of a whopping $0.25. This was regardless of the fact that my quota and quality score far surpassed that of others who had been there twice as long as me.
TLs and management are extremely under-qualified. It seems like they receive little to no management or leadership training. I made several requests to my TL in regards to missing/broken equipment and serious issues I was having and she ignored both of them. I heard similar complaints from my co-workers.
It seems like there are two types of workers in the department. The first are like me, where they excel immediately despite insufficient training because they are detail oriented and focused. These people quickly become bored due to meeting their quota so quickly early in the day and having hours of time to kill. Being one of these people, I would simply complete my tasks and then leave for the remainder of the day. I’d take my lunch, hang out in the lobby, fill out some job applications, maybe go to the mall, then to the bar, sometimes go home or wherever, and then come back in time to clock out. My TL never said a thing to me about it (I would literally leave for 6 hours). I felt irrelevant, insignificant, unnoticed. I was bored and quickly became very depressed because of it.
The second type of person was the complete opposite. They struggled to learn the tasks due to incomplete training or struggled to achieve their goals due to being bored/depressed/distracted. Usually, the TL’s solution was to micromanage and treat their employees like children in an incredibly demeaning way, rather than improve the curriculum or address the obvious department-wise issues. Many who fall into this category are let go, even when the department was super understaffed and there was a backlog of tasks to complete.
The culture is horrible. There is literally a culture committee inviting people to events and then talking negatively about said invitees behind their back. The cliques are like being in middle school again. Within my first week of being out of training, I had a coworker on my team make up a complete and blatant lie about me to my team leader, completely unprovoked.
The attendance policy is absolute trash. Luckily I never had any issues because I was single and living close enough that I never had issues with traffic but if you have kids or medical issues, you’re screwed. Even if you’re sick to the point of hospitalization and bring a doctor’s note, you’ll still be penalized.
