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Medallia

Engaged Employer

Medallia reviews

3.0

35% would recommend to a friend

(1,002 total reviews)
avatar

Mark Bishof

31% approve of CEO

22% positive business outlook

Ratings by category

3.9

Work/Life balance

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Culture & values

2.6

Career opportunities

2.4

Senior management

Medallia has an employee rating of 3.0 out of 5 stars, based on 1,002 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Medallia employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

1K reviews
1.0
Sep 24, 2023

Chaos

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You could join tomorrow with no skill or experience and be the smartest person in the company.

Cons

If they have not left, the talented people are looking. Leadership team lacks strategy, vision and hides behind reorganizations that fall short of any impact so they can lay blame on the staff. Professional services is a money pit and the sales org is lead by an ego maniac who quotes from sales excellence books, but exhibits no excellence. There is no industry expertise and the accounts are organized by geography meaning the primary skill set of your main contact will be geography. They are executing the worst recovery strategy known to any failing business - saving your way to success. The entire voice tech there have been laid off along with all of the industry experts who support client needs.

2.0
Jun 27, 2016

Management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart people. Most are extroverted and social. Challenging problems to work on and high-growth environment means that work remains interesting and you can develop in place.

Cons

Sadly, Medallia's culture is really taking a hit with a lot of new senior executives. Executives are clearly smart and know what to say to get hired. They're politically savvy and spend a lot of time with each other --seems like everyone is trying to impress one another. Not much concern about the cultural disconnect that has started. Employees routinely complain about poor communication and often feel they are not getting honest info. Lots of "behind the scenes planning" that people know is going on but it's all "hush" and suddenly there's another re-org and another senior person or dept is fired. I'm disappointed -- it feels as though the Medallia culture is becoming more of a recruiting tool than a reality.

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Medallia Response
9y
I am responding to this review on a flight from Seattle to San Francisco in seat 37B. That's a middle seat a few rows from the back of the plane. Our T&E policy, which specifies coach seats, applies to all Medallians including me. I appreciate you raising your concerns about the culture. Here’s how you can help: reach out to me directly with specific examples of where we're not being true to our culture – especially in the areas you highlighted (burn-out, distrust, and people not feeling valued). If you have ideas about solutions, please share them. If it’s not comfortable for you to reach out to me, then please reach out to People and Culture. I also encourage you to stop thinking in disempowering “us/them” terms (a great book on this, BTW, is The Anatomy of Peace). It is dehumanizing to lump people into broad groups (e.g., “politically savvy executives”) rather than see them as the unique individuals they are. “Us/them” is also the language of victimization (as in “they screwed us”), which is disempowering and corrosive. You are a part of this culture, too. I know you care about it otherwise you would not have left the review you did. I invite you to join in making our culture the best it can be. In fact, I would welcome it.
1.0
Oct 5, 2018

Putting lipstick on a pig

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CX is a great market and has lots of potential. It helps solve real customer problems.

Cons

The company is in a tailspin. A few big contracts are keeping the company afloat. It is essentially a services company which is masquerading as a saas company. There vision is waning and the new CEO doesnt help in that department. With survey monkey going public and Qualtrics soon to follow it is unlikely there will be room for Medallia. The new CEO is cost cutting and dressing up for a sale while they tell employees they are prepping for an IPO. THIS IS NOT GROWTH STORY and there is ZERO transparency. NOT a good place for any senior product, engineering, marketing or sales folks. There are plenty of better options in the valley.

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Medallia Response
7y
We have a healthy, high-growth company with a growth-market opportunity, but we do have to manage our investments effectively. I have and will continue to share this message in our All Hands meetings. There isn't a question about Medallia I won't address, so please do come along for a chat. My door is always open. Best, Leslie Stretch, President & CEO
Viewing 31 - 33 of 1,002 Reviews
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Glassdoor has 1,176 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.