Medical Solutions reviews

No leadership, no clear vision, very low morale

Where can I start… First ask "Why have so many Recruiters and Managers left?" Let me answer!! Medical Solutions has become a masterclass in how to gut a company from the inside out. Firing long-tenured support staff and outsourcing their jobs to the Philippines wasn’t just reckless—it wiped out decades of knowledge and proved that loyalty here is meaningless. Employees aren’t valued; they’re numbers to cut the second leadership smells a cheaper option. Then came the three-day work-from-home elimination, which dumped chaos directly onto parents and caregivers. No notice, no plan, no empathy—just “figure it out.” Leadership’s response was to immediately cancel meetings, dodge every question, and hide behind generic emails telling people to “Ask your Leader,” even though leadership was just as blindsided and had no answers. Accountability is nonexistent. Avoidance is the culture. Pay has been quietly stripped down year after year. Recruiters now make less than they did pre-COVID, with zero merit raises, zero cost-of-living adjustments, and a volume-based payout structure designed to squeeze employees dry. Employees have suggested the company wants people to fail so they can justify replacing them with cheaper labor. The technology is a disaster zone that sabotages employees daily. Job postings are wrong. Searches barely work. In most cases information provided to wasn't transferred over to the new database. It is basically a wasteland compared to what it once was. When it comes to technology Medical Solutions does not believe in working smarter. Rarely has any "improvement" worked. Clinicians have been paid incorrectly or not at all. Instead of fixing or identifying the problem, leadership shrugs and calls it “Messy Middle.” And the bizarre per-diem policies—paying different rates depending on whether a month has 30 or 31 days, and shortchanging travelers their first week—are technically legal but outside the normal industry standard. No other reputable travel company does this. Payroll is now handled by undertrained overseas teams, many of whom struggle with communication, and the error rate has skyrocketed. Clinicians are furious, employees are exhausted from cleaning up the fallout, and leadership pretends everything is “on track.” It’s hard to run a healthcare staffing company when the people responsible for paying clinicians can’t even execute the basics. If Medical Solutions set out to crush morale, run off experienced talent, break its own systems, and destroy trust at every level, then congratulations—they’ve succeeded. If they want to remain a competitive, functioning company, they need a total overhaul: new leadership, real communication, fair pay, working systems, and a culture that values people instead of replacing them the moment they become inconvenient. Aureus Medical was the Premier Travel Company for decades. Unfortunately the Medical Solutions Merger destroyed everything they created.