Memorial Hermann Health System reviews

The manager was not honest regarding the position. It was actually a call center job, but I was told it would be an administrative position. As a BS degree holder, and currently working on my graduate degree at that time, I knew I could handle the job, even though it was false information. The pay was non-negotiable and awful. When better paying position became available, the department hired instead of promoting within. All upper management on the floor was messy and indulged in creating a low morale office environment. This particular department had (still has per current employees) a high turn-over rate. Favoritism creates an unprofessional work-load distribution and minimal annual raises for the best employees (ones who rarely call in, carry the duties of the slackers, and so-forth). The manager constantly encouraged you to quit or transfer if you didn't like your job. Once I graduated with my master's degree, she directly asked if I was applying and she would help me transfer. That never happened. My interpersonal skills are strong, so I thought I could network and eventually meet someone who could help mentor or assist me in obtaining a better opportunity. Due to this department being a satellite department, I never rubbed shoulders with anyone. Unfortunately, I was fired. Even in the mist of that situation, which I take ownership of my error, it was under false pretense. I have never in my life cursed out a patient, customer, client, resident, consumer in my life (and I have been working since I was 15 years old being awarded (by customers) customer rep of the month many times)(in addition, the patient didn't complain about being cursed out, but more-so the issue of not being able to speak to someone during business hours). I am not a cry baby, but there were days I went into the bathroom to cry my eyeballs out, dry my face, and walk out with a smile and head raised high! Because of this job, I learned the importance of office politics and hard-work/good-work alone won't take you far when you're in the garbage pit department of a company. I am positive Memorial Hermann is an outstanding company, but I was astonished to work in a department, such as the one mentioned, under MH.

I've seen incredibly hard working PCA's and incredibly lazy PCA's. My PRO for this hospital is "job security", not only because we are well needed and utilized, but also because administration (in my unit) does not seem to address the lazy ones who break rules, move slowly, are disrespectful, and should be terminated. It's disappointing to see since I am one of the hard working PCA's. The hourly rate is also ridiculous for as hard as we are expected to work. Maybe that's why there are so many lazy PCS's on my floor? I commend my fellow hard working PCA's; we make very little for what we give back.