I was going to be gracious and leave out a lot of what I am about to write here, but because of some time I've had to think in the last two weeks I will be as frank and honest as I can be regardless of the professional repercussions. I even debated whether leaving a one star or two stars, but ultimately decided on 2 stars because some of the legal staff and managers are normal and good people.
Although some of the other negative reviews can sound angry and coming from a place of retribution against this firm, none of what they say is untrue and further I would add that some of them might be holding back due to the vindictive nature of this firm/company. It is unclear if the structure of this firm is even legal, and furthermore they do not allow clients to meet their attorney upon request. Clients are seen first as a source of income, and second as people who are seeking legal help.
The firm attempts to have a "corporate structure" but fails at what corporations attempt to do for potential clients, and that is to give clients lower prices for services that they provide as opposed to the prices of other law firms. They attempt to justify this with payment plans they give clients as well as the "results" that they say they guarantee.
As to the results they guarantee, I would tell any potential client reading this review that no law firm should be guaranteeing you results of ANY kind. If they are, there is something that they are doing that isn't ethical and/or legal that they aren't telling you about. It's ok for them to ask for reviews, many law firms do that, it's ok for them to point to their positive reviews, again many law firms do that, but it is suspicious to make it a firm practice to ask clients to give "testimonios/testimonies" to why this firm has gotten them results when other immigration law firms did not. It raises several red flags, and more importantly why where the other firms unable to help and why is this firm so quick to say they can help when others cannot.
Even most personal injury law firms raise much less red flags than this immigration law firm does. It is a well-known fact that immigration law changes based on the presidential administration involved, in times where even LPRs (Legal Permanent Residents) are being targeted by immigration authorities, this firm does not address these changes in immigration policy and immigration law with its employees. There is a chance that because this firm separates operations and the legal department from each other that they feel there is no need for it, so perhaps the legal department has been instructed to not tell the rest of the firm what exactly has changed, could change, and how it impacts the firm's clients and potential clients.
There are also rumors that they instruct the intake team to push clients into requesting "VAWA" instead of exploring other options they might have in immigration law. Some of the other reviews touch on this a little more, and some of the negative google reviews have also mentioned that past clients were pushed into naming someone in their immediate family as someone who harmed them so they may qualify for VAWA immigration relief. And there is no indication that should someone actually qualify for VAWA on their own that they use any type of trauma-informed care or work with any community health providers for possible acute trauma or their symptoms of PTSD. It could be that the psychologists they send clients to for an evaluation have already provided those things, but there is no indication as far as I'm concerned that the firm does this on their own.
Frankly they attempt to cover up the very capitalist nature of the firm with very good marketing, you can give the marketing team a lot of credit for how well they do their jobs. I would say that if you are looking for a challenge in a marketing department, this firm will give you that challenge. The same for sales, and yes this is seen as a sales department, I'm unclear if the sales department are the ones doing the intakes of clients but I would contend that they are at least the ones that meet with the client the most often and without knowing who exactly is managing their cases (other than the entire firm via different departments) it is unclear who exactly is giving them their regular case updates.
If you are law graduate or a law student looking to work at an emerging immigration law firm, do not come here. There is no policy to give someone time to study for the bar exam and no clear policy to reimburse/pay someone to take the bar exam, which could be something they think is offset by their high salaries but it does not seem there is any room to study for any test like the bar exam, let alone the actual bar exam, while you work at this law firm. Unless you're coming here for a paycheck, do not bother applying here.
They gave me next to no access to the things I needed in order to perform my job, and at some point became openly hostile towards me. And I say "they" because it felt like most of the firm had a policy to be hostile to anyone the managers began to see unfavorably. And Human Resources will threaten to fire you if managers or HR catch you on your phone, even if it seems like it could be an emergency.
I am unsure if it is an industry practice to appeal all cases from USCIS when given denials for clients or if this is something specific done at this law firm, but this is a practice that they do. In fact, I'd say most of the cases that brought to this firm will eventually be denied for one reason or another, and this seen well before 2025. It is unsure how orders of removal are handled for clients, and I'm inclined to think that it is only 1 to 2 attorneys that are handling these cases at the moment with little input from the rest of the firm.
The entire firm is set up to need as little input from attorneys as possible, unsure how that is working out today, but it is set up to mostly handle one or two types of VAWA applications and hope the client is able to obtain the evidence that will be requested in the impending "Request for Evidence" that will be issued by USCIS in the allotted time.
They monitor everything, there is NO SENSE of camaraderie here and I suspect they incentivize managers to push people out so unemployment benefits aren't paid once a person leaves.
Even if you are being paid well above the industry average for whatever position you have here, there is NO SENSE that you will be able to move in your professional career. The only exceptions for people here would be the marketers, the legal team, and maybe the human resources department. They have not made a name for themselves within the legal immigration community as far as I can tell, and I feel as if they attempt to greatly distance themselves from most immigration advocacy and legal immigration circles and communities.
The employee retention here is VERY POOR, and when someone leaves no one addresses it and it's as if the person never existed at the firm to begin with. They hand out plaques for being at the firm every year, and then justify this by saying no one can "handle being at the firm" at "the pace that they work at".
PTO doesn't get approved unless you basically remind your manager/supervisor AND human resources every week and/or every day. Even time off to go see a doctor, possibly for appointments you had before receiving the job offer, are delayed until the literal last moment for when they can be approved. They might also be playing favorites with their employees, and asking employees who have favorable views of the company to leave reviews on sites like Indeed and Glassdoor to bury any criticism that a former, or current, employee has of them.
They have mandatory "morning rallies" every morning that are basically company propaganda to show employees that "nothing bad ever happens here, we are excellent...there are no lost cases in Ba Sing Se". A monthly company meeting for basically the same thing, and to hand out awards for being at the company every year. And most department meetings are to go over numbers, something that can be done in an email, and for your manager to ask that you push your productivity further. At meetings they require you to "give shout outs" to your coworkers, and it is an implicit requirement, even if it might seem like it's a manager's job to give accolades of appreciation to their employees instead of their coworkers.
There are no ways to become a partner if you are an attorney, they have "Associate Attorney", "Senior Level Attorney", & "Junior Attorney". But the top positions are "CEO" and "Vice President", with no clear indication that there will be co-vice presidents, presidents, or any other title in a typical corporate structure.
I really wanted to refrain from posting this review, really anywhere, but I felt like I had to say SOMETHING even after I had already left the firm. Something smells at this firm, and it goes beyond employee satisfaction.