Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)
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Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

56 reviews
2.0
Apr 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

Cons

Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

4.0
Jan 12, 2019
Recommend
CEO approval
Business Outlook

Pros

This company is a very successful organization that offers a good benefit package.

Cons

Company needs to offer more advancement opportunities.

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Mercer Response
7y
Thank you for your commitment to Mercer for over 8 years. As a leader in the human capital consulting industry, we take pride in our ability to provide a competitive total rewards package that can meet the individual needs of our colleagues and their families. In addition, Mercer provides a broad variety of advancement opportunities. We are committed to supporting all of our colleagues’ development and encourage them to have ongoing conversations with their leader to talk about potential growth opportunities. Mercer understands colleague satisfaction is critical to our continued success as a firm, which is why we offer an annual colleague engagement survey. We use that data to ensure we can continue to make Mercer a great place to work. We are open to any additional feedback to help us improve, so please feel free to email us at ColleagueFeedback@mercer.com if you would like to share further.
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Glassdoor has 7,745 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.