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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer Client Service Analyst II reviews

      3.6

      89% would recommend to a friend

      (56 total reviews)
      avatar

      Pat Tomlinson

      Not enough data to show CEO approval

      82% positive business outlook

      Ratings by category

      3.7

      Culture & values

      3.7

      Diversity & inclusion

      3.4

      Senior management

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      3.2

      Work/Life balance

      Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      56 reviews
      3.0
      Oct 3, 2018

      Call Center Supervisors lack of communication

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers and upbeat environment.

      Cons

      There is absolutely no communication from Supervisors. They do nothing to enhance the benefit counselors performance. If questions are asked by anyone in a meeting you are quickly shutdown. If a problem did come up and supervisors say that they will look into it, they never do. Same problem exists the next day and someone would bring it up again and they are shutdown. Eventually, co-workers just give up asking and continue what they may have been doing, even if its wrong. By reading other reviews here on Glassdoor, I see that Mercer responds saying they will look into it, but obviously they are not because the same complaints as other reviewers have mention, still exist.

      5.0
      Jul 9, 2018

      Great Place to Work!

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mercer was an excellent place to get involved in the insurance industry. They pay for your health and life insurance exams and the first few weeks are dedicated to studying. Most places will tell you to buy the book and take the exam on your own, unpaid. You receive in-depth training to prepare you for your role and will receive many coaching sessions to let you know what you are doing well and what needs to be improved on your calls. Management is very supportive and care about your success. As long as you put in effort and are willing to learn, this is a great opportunity. Salary is more than fair, and job comes with benefits and paid vacation.

      Cons

      Steep learning curve and takes time to become proficient, but is very rewarding. Sometimes you may get a call last minute and you will have to stay beyond your regular hours, but the job is paid hourly despite having a salary so you will be compensated.

      Viewing 31 - 33 of 56 Reviews
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      Mercer reviewsMercer Client Service Analyst II reviews

      Glassdoor has 7,745 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.