Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      67% would recommend to a friend

      (6,667 total reviews)
      avatar

      Pat Tomlinson

      45% approve of CEO

      59% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Work/Life balance

      3.5

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,667 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      2.0
      Apr 19, 2019

      Valued Clients Over Employees

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

      Cons

      Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

      2.0
      Mar 26, 2019

      Aimless

      Investment consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy going and reasonable work/life balance.

      Cons

      Hemorrhaging talent and not growing organically. No desire to be a true thought leader. Employees spend more time managing internal tools than serving clients, coming up with creative solutions, or growing the business.

      3.0
      Nov 28, 2018

      Great Manager but no pay increase for customer service

      Participant services representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great manager with calm demeanor and a positive mental attitude and easy commute.

      Cons

      you could work at Mercer for 5 years & upper management will never increased a teir 1 level employees pay even as the cost of living has increased. Mercer stands for diversity and inclusion but only pays upper management fairly.

      Viewing 100 - 102 of 6,667 Reviews
      Related searches: Mercer jobs | Mercer salaries | Mercer benefits | Mercer interviews | Mercer conversations
      ReviewsMercer reviews

      Glassdoor has 7,745 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.