Mercury Insurance Company reviews

Human Capital ( formerly Human Resources) are unresponsive and slow to act when they do respond. There is a complete lack of essential training offered to Claims employees ie the fact that the company is still struggling with working the new claims system deployed 7/20/15 is proof. Senior Claims Leadership is in over their head and continually make poor decisions which affects the front line employees. IE the company is looking to hire an additional 117 claim representatives before the end of the year. Yet Sr. Claims Leadership since 7/20/15 has allowed hardworking employees leave and chose not to replace them which increased the workload for the remaining employees. The best career move I could ever make was to leave Mercury. My only regret is that I did not make the change sooner.

I used to enjoy working for the company back when I started over 10 years ago. Now, I am just embarassed that I did. Within the last few years, the company has gone through many changes such as new leadership team and computer system. With the changes came growing pains. Employees became overworked due to insufficient staffing and unmanageable workload. In addition, new policies and procedures were implemented that doesn't make sense. Employees were constantly micromanaged and their autonomy were taken away. I've worked here over 10 yrs and yet management would question every decision I make. It became unbearable that I finally got up and left. Once I put my notice in, it seems as though I no longer existed and that my 10 plus years of service did not matter. Well, thank you Mercury for making me seek other opportunity elsewhere. It was the best decision I have made.