Is Mercy a good company to work for as a Patient Service Associate?

Patient Service Associate professionals working at Mercy have rated their employer with 3.7 out of 5 stars in 42 Glassdoor reviews. This is a higher than average score with the overall rating of Mercy employees being 3.6 out of 5 stars. Search open Patient Service Associate Jobs at Mercy now and start preparing for your job interview by browsing frequently asked Patient Service Associate interview questions at Mercy .

Does Mercy pay Patient Service Associate employees well?

Patient Service Associate professionals rate their compensation and benefits at Mercy with 2.6 out of 5 stars based on 42 anonymously submitted employee reviews. This is 23.7% worse than the company average rating for salary and benefits. Find out more about Patient Service Associate salaries at Mercy.

How happy are Patient Service Associate professionals working at Mercy?

63% of Patient Service Associate employees at Mercy would recommend their employer to a friend. This rating has increased by 61% in the past 12 months. Patient Service Associate professionals have also rated Mercy with a 4.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.3 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Mercy?

Registered Nurse (272) , Registered Nurse, BSN (87) , Medical Assistant (71) , Patient Access Representative (68) , Patient Care Technician (39) , Pharmacy Technician (32) , Patient Service Representative (29) , Licensed Practical Nurse (LPN) (28) , Director (26) , Manager (26) , Certified Nursing Assistant CNA (25) , Nurse Practitioner (25) , Staff RN (25) , Licensed Practical Nurse (23) , PCT Patient Care Tech (23)

What are the pros of working at Mercy according to real employee reviews?

"Benefits are good and patients appreciate you" ((in 229 reviews)); "Coworkers are all great and helpful" ((in 184 reviews)); "Great people and they were very flexible with my college schedule." ((in 174 reviews)); "The culture and teamwork in most units are great" ((in 75 reviews)); "Good work/life balance" ((in 41 reviews))

What are the cons of working at Mercy according to real employee reviews?

"Low pay and typically understaffed" ((in 258 reviews)); "Poor management and more about the amount of patients you see in a day rather than patient care." ((in 169 reviews)); "Poor Leadership and lots of turnover" ((in 55 reviews)); "Upper management can be poor." ((in 53 reviews)); "Small Raises that happen only once a year" ((in 29 reviews))

Mercy Patient Service Associate reviews

3.7

63% would recommend to a friend

(42 total reviews)

Steve Mackin

23% approve of CEO

54% positive business outlook

Ratings by category

4.1

Work/Life balance

3.6

Diversity & inclusion

3.5

Career opportunities

3.3

Culture & values

3.0

Senior management

2.6

Compensation and benefits

Patient Service Associate employees have rated Mercy with 3.7 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Patient Service Associate professionals have a good working experience there. Mercy is rated in line with the average (within 1 standard deviation) by Patient Service Associate professionals compared to other employers within the Healthcare industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

3.0

Jul 25, 2023

Not the greatest job but if you have very thick skin you could probably make it work.

Patient service associate

Recommend

CEO approval

Business Outlook

Pros

Sign on bonus is nice since the pay is so low but be aware, they make you wait a period of time for the first half and then another couple of months for the second half. Another pro is that you have the ability to work from home after a certain amount of time, although what they say in the interview is different than what they'll tell you once you're on the job.

Cons

A few of the medical staff were pretty unpleasant to interact with, patients are sometimes extremely rude, there is very little help with day-to-day questions because the leads are so busy and the coworker's pick and choose who they help and don't help. The hiring managers will tell you they are a "family" but it did not feel that way in person. I say this because you will clearly be ignored in the teams chat when you ask a question (event though they say that's what it's for) but you'll see those same individuals answer other's questions as soon as they're posted. Overall, it felt very clique-y.

Mercy Response

2y

Thank you for taking the time to complete a review and sharing positive and constructive feedback regarding your experience. We appreciate hearing from current and past co-workers, as it provides meaningful insight that helps us improve for the better. If you have any additional feedback to share, please feel free to contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!

3.0

Jul 13, 2023

Not bad

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

Professional and I was hired on quickly

Cons

Low pay and benefits weren’t so great

Mercy Response

2y

Thank you for taking the time to complete a review. We appreciate hearing from our former co-workers, as it provides meaningful insight that helps us improve for the better. If you have any additional feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!

3.0

Jun 6, 2023

The core coworkers on patient floors are team players

Patient care technician

Recommend

CEO approval

Business Outlook

Pros

The PTO/sick benefits add up quickly but is denied often because of no coverage

Cons

Short staffed, very small raises, upper management does not listen to our experiences

Mercy Response

3y

Thank you for completing a review and for sharing helpful feedback regarding Mercy. Without skilled professionals like you, Mercy wouldn't be able to provide the exceptional level of care we are known for providing. Your input has been captured. If you have any additional feedback to share, please contact our team via email at mercyrecruitmentfeed@mercy.net. Thank you for your time and dedication!

Viewing 13 - 15 of 42 Reviews

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Mercy

Mercy Patient Service Associate reviews

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Ratings by demographic groups

Reviews by job title

Not the greatest job but if you have very thick skin you could probably make it work.

Not bad

The core coworkers on patient floors are team players

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