MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(107 total reviews)
avatar

Michel Khalaf

50% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews
2.0
Oct 10, 2020
Recommend
CEO approval
Business Outlook

Pros

-Steady -Weekends off, some holidays -Job responsibilities are easy and don’t follow you home

Cons

-Constant micromanaging -Limited upward mobility -Not presented with tools to fix problems -Outdated information systems -PTO nearly impossible to use when desired -Company undervalues employees -Maddening monotony

2.0
Sep 24, 2020
Recommend
CEO approval
Business Outlook

Pros

There aren’t any pros here

Cons

Every man for himself Attitude

Viewing 76 - 78 of 107 Reviews

Glassdoor has 8,291 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.