MetLife reviews

3.7

68% would recommend to a friend

(6,429 total reviews)
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Michel Khalaf

82% approve of CEO

68% positive business outlook

MetLife has an employee rating of 3.7 out of 5 stars, based on 6,429 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MetLife employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

6K reviews
1.0
Apr 18, 2014

HUGE mistake coming here

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Good Salary, they are building a site that suppose to be state of the art that will be completed in Cary in 2015.

Cons

Some background: MetLife is building their Technology hub in the RTP area so they are shutting down offices across the US, especially in the NJ and NY areas. Their plan is to hire 1500 people by 2015 to replace the people thet are being let go. They claim that they are building the site in RTP so they can change the culture and have fresh perspective but I really think this was all about saving money. Although the leadership keeps on talking about changing the organization their actions show the opposite. They are doing massive hiring without having a plan in place for knowledge transfer and ownership transfer. Most of the people at MetLife have been there for decades so MetLife is their only career (or their longest career), therefore the only way they know is the Metlife way and they are not about to change anything. In addition, they are not happy to train the people that are taking over their job or transition ownership over to them. So the new people that come on board get no support for coming up to speed, owning work or even trying to improve things. They basically have no say, no authority and no ownership. Even people in leadership positions are being overridden by their management in the other sites. Many people were hired for a certain role and then were given different responsibilities which are way below their skill level. For example, senior project leads are being requested to update spreadsheets. I personally know MANY people in this situation. So not only you are not being challenged, but you are regressing. The moral is VERY low. The attrition rate is high. I know a few people that quit after a couple of months and I know many people who are unhappy and regret joining MetLife. I don’t think I’ve ever worked in a place where there were so many unhappy people. What MetLife don’t realize is that this is not NY or NJ. The RTP area is a small place and it’s only a matter of time until MetLife will get bad reputation. So here is my advice to you, if you are unemployed or really hate your current job then maybe you should consider MetLife. If you are happy or even OK with where you are, stay away from here. My 2 cents – take it or leave it.

4.0
Jan 7, 2019

Senior Accounts Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working Environment Other Benefits Learning Opportunities Good Management Explore Yourself

Cons

As far as I know there are no cons

1.0
Aug 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Working at MetLife gave me a new appreciation for the mature, collaborative cultures inherent in other companies. Pay was OK for the type of tasks I was assigned Benefits were OK, but not spectacular

Cons

Much of what I have to say has been shared in other reviews. I was recruited to the company under the promise of working in a startup environment, building the new culture in Charlotte, providing new ideas for products, procedures, etc. and helping to rebuild the U.S. Retail organization. The job I was hired for was pitched as an exciting, multi-faceted role that would make use of my nearly two decades in financial services. Reality could not have been farther from the truth. Met doesn’t want any advice for improvement, as the people that transferred here from other locations already know everything and do not expect to be challenged in any way. My role consisted of things such as copying/pasting between documents and creating basic spreadsheets and could have been performed by a high schooler a few afternoons a week. Fortunately, I wasn't there long enough for my skills to really regress, but they would have if I would have stayed for any length of time. There were some good managers there that understood that they looked good when their teams performed and developed their people accordingly. However, for the most part, the low-mid level managers are brand new at managing people, as Met let go of many of their experienced staff as part of their move to North Carolina. The ones that were left either didn’t know how to manage, or they were so arrogant that they weren’t aware that they didn’t know everything. Don’t fall for the “we took the best of the best to NC” line they feed you in interviews, many good people left the company after the move was announced or took severance packages. Many of the ones that were left obtained managerial roles by process of elimination. Managers treated people that weren't part of the in crowd like imbeciles that couldn’t handle anything other than the simplest tasks, despite years of quantifiable experience to the contrary. It made for entertaining theatrics – the managers were soooooo busy because work couldn’t be delegated to the incompetent subordinates. Some managers wouldn’t even make eye contact, let alone talk to, anyone who wasn’t on or above their level on the org chart. People were constantly set up by management to “make errors” by scenarios such as doing what they were instructed, only to have managers come back and swear that they never gave such instruction. Pettiness, politics, grandstanding and backstabbing are how one gets ahead there. I know of at least three things my manager looked me in the eye and lied about – I have not had a manager do that since I was a teenage retail clerk. The culture reminded me of how kids interacted in middle school – you were either part of the in crowd or you weren’t, and forget quality assignments, promotions, or fair performance reviews if you weren’t. Speaking of performance reviews, Met uses a forced distribution review system, which means that a certain percentage of employees in each department receive unsatisfactory reviews each year, per company policy. This was never relayed to me despite my asking several questions about the review process while I was interviewing. When I questioned this after being hired, I was told that they were thinking about getting rid of this policy at the time that they interviewed me, so they didn’t mention it. It was pretty obvious who in my department was being set up to receive the unsatisfactory reviews. Many of the transfers seemed to have developed a hobby of pointing out all the ways that the South, and Southerners, are backwards and ignorant. One even started a departmental meeting by telling a story about how backwards everyone here is (the story actually made this person seem like the one who was a bit backwards). As a native Southerner, I am used to hearing things like this and brushing them off, but the way it went on and on and on during my time at Met just became really, really, old and exacerbated the entire situation. I could go on and on about my time with MetLife. It was one of the worst experiences I have ever had, personally or professionally. In closing, this company may be worth considering if you fall into one of the following categories: - You are in the waning years of your career and just need income for a couple of years before you retire - You are really good at underhanded office politics and enjoy the type of culture I have described - You really hate your current job or are unemployed - You just want a job for the paycheck and don’t care about a professional culture or producing quality work I wish I had known even half of what I was getting into by coming here. I left after a few months, and I wasn’t the first person in my department to leave.

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