Is MetLife a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at MetLife have rated their employer with 4.6 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Sr. Customer Service Representative Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at MetLife .

Does MetLife pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at MetLife with 4.6 out of 5 stars based on 26 anonymously submitted employee reviews. This is 24.4% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at MetLife.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (74) , Financial Advisor (73) , Estagiário (67) , Intern (67) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Underwriter (52)

What are the pros of working at MetLife according to real employee reviews?

"I do appreciate my compensation and MetLife offers great benefits!" ((in 734 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 551 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 416 reviews)); "Pay was good and great" ((in 226 reviews)); "The culture and management style were great!" ((in 216 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 262 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 186 reviews)); "Toxic work environments bad managers still in payroll" ((in 124 reviews)); "poor leadership and future vision of company missing" ((in 84 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 70 reviews))

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MetLife

MetLife Sr. Customer Service Representative reviews

4.6

26% would recommend to a friend

(26 total reviews)

Michel Khalaf

100% approve of CEO

34% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.2

Career opportunities

4.0

Diversity & inclusion

3.8

Culture & values

3.6

Senior management

3.5

Work/Life balance

Sr. Customer Service Representative employees have rated MetLife with 4.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an excellent working experience there. MetLife is rated 27% above average by Sr. Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

4.0

Sep 20, 2014

A great experience in Customer Service

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent training, no confusion on what is expected of you

Cons

time-off policies, office culture, treatment towards workers comp claims--negative

5.0

Sep 5, 2014

Fun

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

good benefits, casual atmosphere, great co-workers,

Cons

the self pace study for the series 6 exam. it did not help me, as i was not able to ask questions, and being that i didn't understand the information, it was super hard. the last week was the week we were actually trained on the series 6 exam

3.0

Aug 13, 2014

Phone center is just like the rest

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

401k, benefits, work life balance

Cons

Tough to move on with career

Viewing 19 - 21 of 26 Reviews

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MetLife

MetLife Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A great experience in Customer Service

Fun

Phone center is just like the rest

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