Is MetLife a good company to work for as a Sr. Customer Service Representative?

Sr. Customer Service Representative professionals working at MetLife have rated their employer with 4.6 out of 5 stars in 26 Glassdoor reviews. This is a higher than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Sr. Customer Service Representative Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Sr. Customer Service Representative interview questions at MetLife .

Does MetLife pay Sr. Customer Service Representative employees well?

Sr. Customer Service Representative professionals rate their compensation and benefits at MetLife with 4.6 out of 5 stars based on 26 anonymously submitted employee reviews. This is 24.4% better than the company average rating for salary and benefits. Find out more about Sr. Customer Service Representative salaries at MetLife.

What are the top reviewed jobs at MetLife?

Director (136) , Manager (116) , Assistant Manager (113) , Financial Services Representative (108) , Senior Associate (82) , Project Manager (80) , Business Analyst (79) , Customer Service Representative (74) , Financial Advisor (73) , Estagiário (67) , Intern (67) , Team Leader (55) , Claims Adjuster (54) , Consultant (54) , Underwriter (52)

What are the pros of working at MetLife according to real employee reviews?

"I do appreciate my compensation and MetLife offers great benefits!" ((in 746 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 574 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 409 reviews)); "Flexible and good culture." ((in 218 reviews)); "Pay was good and great" ((in 207 reviews))

What are the cons of working at MetLife according to real employee reviews?

"Poor management and could not keep up with regulation changes" ((in 266 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 186 reviews)); "Toxic work environments bad managers still in payroll" ((in 125 reviews)); "poor leadership and future vision of company missing" ((in 84 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 68 reviews))

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MetLife

MetLife Sr. Customer Service Representative reviews

4.6

26% would recommend to a friend

(26 total reviews)

Michel Khalaf

100% approve of CEO

34% positive business outlook

Ratings by category

4.6

Compensation and benefits

4.2

Career opportunities

4.0

Diversity & inclusion

3.8

Culture & values

3.6

Senior management

3.5

Work/Life balance

Sr. Customer Service Representative employees have rated MetLife with 4.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an excellent working experience there. MetLife is rated 27% above average by Sr. Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

26 reviews

2.0

Aug 7, 2014

Look elsewhere

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some management is attentive but is definitely "Corporate". If you like politics and beaurocracy, this is the place for you.

Cons

Politics, politics, politics, politics, politics

4.0

Jan 13, 2014

Good Experience

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers to work with

Cons

Advisors may sometimes be difficult to work with

3.0

Nov 29, 2013

Liked at first, non corporate atmosphere, has changed drastically recently.

Senior customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits and pay for what you do. Advancement is possible.

Cons

Corporate in bound phone team is limiting

Viewing 22 - 24 of 26 Reviews

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MetLife Sr. Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Look elsewhere

Good Experience

Liked at first, non corporate atmosphere, has changed drastically recently.

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