MetLife Sr. Customer Service Representative reviews

4.6

26% would recommend to a friend

(26 total reviews)
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Michel Khalaf

100% approve of CEO

34% positive business outlook

Sr. Customer Service Representative employees have rated MetLife with 4.6 out of 5 stars, based on 26 company reviews on Glassdoor. This indicates that most Sr. Customer Service Representative professionals have an excellent working experience there. MetLife is rated 27% above average by Sr. Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

26 reviews
2.0
Aug 3, 2016
Recommend
CEO approval
Business Outlook

Pros

Great salary and benefits. Paid training. Great PTO policy.

Cons

Does not care about employees. Makes employees take on more work without a raise. Does not accept doctors notes.

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MetLife Response
9y
It’s great to hear from our employees and we are glad you took the time to write this review. We take employee feedback very seriously and will evaluate your input to find areas to improve on as a company. Thanks again for sharing your thoughts with us.
2.0
Mar 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Metlife is a global company and they are expanding around the world. They provide great employee benefit package and normal vacation to start out with. They have gotten more competitive with their salary.

Cons

MetLife has many systems that the employee needs to shuffle through on an hourly basis. None of the systems 'speak' to one another which makes it very cumbersome to look anything up. There are not many advanced tools to allow you to do the job that you need to do in a timely and accurately fashion.

Viewing 16 - 18 of 26 Reviews

Glassdoor has 8,292 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.