Question 1

Is MetLife a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at MetLife have rated their employer with 3.1 out of 5 stars in 107 Glassdoor reviews. This is a lower than average score with the overall rating of MetLife employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at MetLife now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at MetLife.

Question 2

Does MetLife pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at MetLife with 3.8 out of 5 stars based on 107 anonymously submitted employee reviews. This is 5.4% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at MetLife.

Question 3

How happy are Customer Service (CSR) professionals working at MetLife?

Accepted Answer

56% of Customer Service (CSR) employees at MetLife would recommend their employer to a friend. This rating has decreased by 5% in the past 12 months. Customer Service (CSR) professionals have also rated MetLife with a 3.6 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.1 rating for culture and values and 3.1 rating for career opportunities.

Question 4

What are the top reviewed jobs at MetLife?

Accepted Answer

Director (136), Manager (116), Assistant Manager (113), Financial Services Representative (108), Senior Associate (82), Project Manager (80), Business Analyst (79), Customer Service Representative (74), Financial Advisor (73), Estagiário (67), Intern (67), Team Leader (55), Claims Adjuster (54), Consultant (54), Analyst (51)

Question 5

What are the pros of working at MetLife according to real employee reviews?

Accepted Answer

"Benefits are great and the retirement and matching 401K are excellent." ((in 723 reviews)); "2) Good work life balance...Except the last couple of weeks leading to a release." ((in 565 reviews)); "until it changed and thought they are a mature player in the uk market; personal development; great people; international network" ((in 398 reviews)); "Pay was good and great" ((in 216 reviews)); "The culture and management style were great!" ((in 216 reviews))

Question 6

What are the cons of working at MetLife according to real employee reviews?

Accepted Answer

"Poor management and could not keep up with regulation changes" ((in 261 reviews)); "Unlike other companies a bonus at MetLife is part of your pay (because the salaries are low) so you count on those dollars." ((in 181 reviews)); "There were some good managers there that understood that they looked good when their teams performed and developed their people accordingly." ((in 124 reviews)); "poor leadership and future vision of company missing" ((in 83 reviews)); "Bad upper management who allow bad employees to have have free reign and create tension in the work environment." ((in 69 reviews))

MetLife

MetLife Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer Service

Great company

N/A

Top companies for "Compensation and Benefits" near you

Jobs at MetLife

MetLife reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

MetLife reviews FAQs

Jobs at MetLife