MetLife Customer Service (CSR) reviews

3.1

56% would recommend to a friend

(107 total reviews)
avatar

Michel Khalaf

50% approve of CEO

48% positive business outlook

Customer Service (CSR) employees have rated MetLife with 3.1 out of 5 stars, based on 107 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. MetLife is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

107 reviews
3.0
Nov 21, 2023

Natural

Recommend
CEO approval
Business Outlook

Pros

Overall great company and benefits

Cons

Management under trained process unorganized. Stressful work environment. Under staffed. They promote work life balance but I’m assuming it’s not for the call center.

Viewing 19 - 21 of 107 Reviews

Glassdoor has 8,291 MetLife reviews submitted anonymously by MetLife employees. Read employee reviews and ratings on Glassdoor to decide if MetLife is right for you.