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Midco

Engaged Employer

Midco reviews

3.7

65% would recommend to a friend

(168 total reviews)

Pat McAdaragh

89% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Career opportunities

3.6

Work/Life balance

3.5

Culture & values

3.4

Senior management

3.3

Compensation and benefits

Midco has an employee rating of 3.7 out of 5 stars, based on 168 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Midco employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

168 reviews
1.0
Apr 6, 2022

Okay for starter

Service expert
Recommend
CEO approval
Business Outlook

Pros

work from home, voluntary time off

Cons

no communication with management, screamed at for 8 hours every day

3.0
Dec 14, 2021

3.5/5 - Great focus on customer experience for phone reps, not matched by the experience delivered from other teams.

Customer care representative
Recommend
CEO approval
Business Outlook

Pros

-Okay starting pay -Friendly immediate supervisors -Easy to use system -Good teamwork oriented culture, lots of help for new reps -Realistic goals and measured stats -Positive reinforcement and great coaching when failing to meet goals -Quarterly bonuses to reward top performers -Strong emphasis on Customer Service over internal metrics. The goal of every interaction is to provide the best experience possible. Management doesn't just say this, they coach it and encourage it at every possibility.

Cons

-Shift bid means you get stuck with shifts you don't want sometimes -Company has a bit of a culture issue where bringing up shortcomings is met with resistance or indignance -Hostile customers -Recurring system downtime and issues with internal tools not working -Training system has transitioned to entirely digital, very hands-off and left to "trial by fire" for most rep education -You will end up working Christmas, Christmas Eve, or Thanksgiving every year pretty much guaranteed -New product launches since I've started have all been absolute disasters. -----Repeated issues with new products to the point where two of them have been removed completely. -An overall failure to beta test launches. This encompasses everything from internal tool updates and website updates to customer facing services like Smart Home, Freestyle WiFi, and MidcoTV. Numerous issues with everything new and seems to have a "ship it and patch it later" mentality when it comes to software development.

3.0
Jul 14, 2021

decent job, management issues and often short staffed

Customer service center representative (sales)
Recommend
CEO approval
Business Outlook

Pros

The commission is decent and the pay is ok, plus you get free internet and discounted cable. hours are reliable and most holidays are off.

Cons

Has been short staffed for too long, not much urgency in finding replacements. Does not give out many raises for how long people have been here though. Management has many issues and HR often only protects the company and not the employee. Very sales focused environment. If you make them lots of money they will like you

avatar
Midco Response
4y
Thank you for sharing your honest thoughts and perspective on your experience. If you have not done so, please share your feedback with your leader. From this conversation, partner with them to create a development and growth plan to achieve your performance and development goals. If you prefer, please contact your HR Business Partner to discuss. Again, thank you for taking the time to share your feedback.
Viewing 19 - 21 of 168 Reviews
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Glassdoor has 175 Midco reviews submitted anonymously by Midco employees. Read employee reviews and ratings on Glassdoor to decide if Midco is right for you.