Miles IT reviews

4.3

88% would recommend to a friend

(289 total reviews)

Chris Miles

90% approve of CEO

86% positive business outlook

Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

289 reviews
1.0
Jul 19, 2023
Recommend
CEO approval
Business Outlook

Pros

I cannot find anything positive!

Cons

- Everything they tell you in the beginning seems to lead you to believe "This is a great place to work", do not believe the hype! - Micromanagement - Most people are out there and not friendly. They will treat you like an outsider. - Unrealistic daily task demands - Management only cares about the metrics, not the employees - They will put so much pressure on you to meet their goals, they will actually make you sick! This happened to me! - Terrible communication! They train everyone to use chat to communicate, no one knows how to speak to each other. - When they speak of culture, think cult! This is a cult! -They will put pressure on you and try to make you resign.

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Miles IT Response
2y
Thank you for taking the time to write this review. I am very sorry that your experience with Miles IT did not match our intention of being a best place to work. We are committed to creating a comfortable, transparent, and collaborative environment for all employees, so I am disappointed to hear some of your feedback. We have a diverse team of supportive and friendly people and I'm sorry to hear that you did not experience an inclusive team environment with us. It can be difficult in a remote work environment to maintain a sense of inclusiveness, but we do our best to get people talking and involved. Some of our recent initiatives in this endeavor have been our monthly "Coffee With Coworkers" meets where our entire staff is invited to chat and mingle. As well as our goal this year to have regional meet-ups so our remote staff can get together in person for some fun and conversation. Last month we were selected as the #1 Best Place To Work on the Philadelphia Business Journal's annual list. I believe this ranking, based on anonymous feedback from employees, demonstrates that we are a great place to work with a team of people who genuinely enjoy working for Miles IT. We believe in a strong work/life balance and we aim to set reasonable goals for our employees. As our company is growing and our client base is growing, we are actively hiring to ease the workload for all of our teams. Our managers advocate for their teams and we've recently updated our metrics so our goals are attainable and sustainable. We provide extensive training for our staff, and we do our best to be as thorough as possible. The benefit of having a largely remote work model does present a challenge in training but with our buddy/mentor program, chat and video meets we feel like we are able to provide a similar training model to what we could do in-office. That said, it is important for individuals to advocate for themselves if they struggle so management can reinforce training when needed. Thank you again for your feedback. It helps us make Miles ITs a better place to work. I wish the very best for all of our staff - past, present, and future. I wish you the best of luck in your future endeavors. If you wish to provide specific feedback about your experience with us or what about our culture gave you the feeling of "cult" you can email us at careers@milesit.com.
2.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great culture equipment provided team effort accepting

Cons

Lack of clear metrics told things are fine and a week later same things are issues management too busy trying to be support agents lacks time for management

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Miles IT Response
2y
I want to thank you for your time working at Miles Technologies. I hope you had positive experiences that you can look back on and feel that you gained valuable skills working with our staff and our customers. I want to assure you that we care very much about our employees and have many programs and company values to support our staff in the development of their careers. I'm sorry to hear that this was not your experience. I also appreciate that you took the time to provide feedback. We believe in continuous improvement, and I take constructive feedback seriously. I feel it's the only way we have an opportunity to truly improve. We wish you the best of luck in your future endeavors as we do for all of our former employees.
3.0
Jun 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Teamwork is great and most techs are very insightful and supportive of any questions you throw at them. IT teams have great support structure within them help each other improve. Almost always respectful of needed time off.

Cons

Low pay, no incentives to push forward or stay motivated, minimal benefits outside typical company standards i.e. health insurance, 401k, PTO. Upper management seems to only care about report numbers. Rules and policies constantly changing. No progress made on on call system. No real bonuses for workers at least in support. Used to be a bit more relaxed in this aspect but over my three years and now my fourth, it feels more micro-managed than ever before.

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Miles IT Response
3y
Thank you for sharing this feedback. I am sorry that your current experience does not match our intention of being a best place to work. I want to do everything possible to help our staff feel satisfied in their roles and accomplish more. Glassdoor reviews are anonymous, but if you would like to talk more about this, please reach out so we can discuss further.
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Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.