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      Miles IT

      Engaged Employer

      Miles IT reviews

      4.3

      88% would recommend to a friend

      (289 total reviews)

      Chris Miles

      90% approve of CEO

      86% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.5

      Culture & values

      4.4

      Career opportunities

      4.2

      Work/Life balance

      4.2

      Senior management

      3.5

      Compensation and benefits

      Miles IT has an employee rating of 4.3 out of 5 stars, based on 289 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Miles IT employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      289 reviews
      5.0
      Aug 8, 2021

      A great place to work.

      I t support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Miles recognizes talent, and hard work. I've never felt underappreciated. The company culture was caring, and promoted cooperation.

      Cons

      The workload is sometimes heavy. The work can be complicated, and stressful.

      2.0
      Jul 13, 2021

      Stressful and Fast Paced Workload

      It technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office is clean and well stocked with a huge kitchen of food for free. Co workers generally are nice and mostly helpful.

      Cons

      - Everyone is over worked and stressed out. Extreme burnout is and turnover. - The workload is constant and they micromanage everything you do. They have you micromanaged down to the minute and scrutinize if you spend even a few minutes longer on a task they deem should have taken you X amount of time to complete. - The training looks like its going to be in depth and robust but when it comes down to teaching you there way of working there multiple systems there really is nobody to help you. You are thrown immediately into the fire. I was lucky that i had a coworker next to me who was super helpful for the first 6+ weeks to answer and show me things. Management did not give me those tools to succeed. - The stress was so bad we routinely had people on my team of 10+ people have panic attacks or just frustration fits because the work load was so much. and some of these were "seasoned" empoyees of 5+ years. - Had one employee quit in the middle of the day because the stress just got to him. - The workload is INSANE and you are expected to be working on 30+ problem tickets of varying difficulties at the same time and given updates hourly on all those tickets. - Management has nothing better to do then to interrupt your work to scrutinize all your open work constantly. This adds even more stress to your already stressful workload.

      avatar
      Miles IT Response
      4y
      Thank you for being part of our company. Even though your employment with us ended, we hope that you look back on the positive experiences. Most people who make long-term careers at our company thrive in our bustling environment and prefer that to a slower pace. Most of our staff are exhilarated by the opportunities provided by a company that is busy and growing and are not looking to do less in their days. We understand this is not for everyone, yet it is our culture. We work because we love what we do. We do not look to do less. We look to accomplish more. We believe most of our staff feel the same since our average tenure is through-the-roof compared to other growing companies. We wish you the best of luck in your future endeavors, and we hope you grow to look back on the good regarding your time with us.
      5.0
      Jun 13, 2021

      Excellent Company to work for!

      Onsite technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Easily earn PTO time within your first year. Excellent team members and management.

      Cons

      Lots of driving time. If you are bothered by driving, this might not be the best role for you.

      avatar
      Miles IT Response
      5y
      Thank you for taking the time to write this review!
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      ReviewsMiles IT reviews

      Glassdoor has 301 Miles IT reviews submitted anonymously by Miles IT employees. Read employee reviews and ratings on Glassdoor to decide if Miles IT is right for you.