employer cover photo
employer logo

Mindbody reviews

3.6

64% would recommend to a friend

(1,296 total reviews)
avatar

Fritz Lanman

54% approve of CEO

53% positive business outlook

Mindbody has an employee rating of 3.6 out of 5 stars, based on 1,296 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mindbody employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
2.0
May 3, 2018
Recommend
CEO approval
Business Outlook

Pros

The best thing working for them is the people you work with. The benefits are decent. PTO is okay but you there are certain holidays that aren’t paid for so you have to use them for that.

Cons

The pay is just horrid. Way below the market average. They never give raises unless you’re a manager. Want to be a manager? Best of luck, they rarely look internal from my experience. They say oh we have room for growth- they will bring in inexperienced externals. They want you to goto a closing role in which also pays poorly. Also note that some new hires will be making more than you for no apparent reason expect they were hired in a different calendar year. The product is the priciest one in the market. The market? Oversaturated. Yeah the product was good- but they no longer have that luxury because competitors are improving drastically while we shoot ourselves in the foot. The CRM- filled with trash and garbage leads that have been cold called for years. So you turn to prospecting and talking to a new business in which goes with a cheaper (and usually better) choice of software. Micromanagement has become a little much recently. Metrics are being measured under the microscope. Also the numbers you’re supposed to hit are just insane. If you hit them, realistically speaking you be the top person in the company. The office is blah, open work environment but nothing cool around. We have to park on side streets because the corporate is too cheap to reimburse for parking. Kitchen is nasty, coffee gross, water machine gross, people never clean up after themselves. The CEO seems a bit out of touch with his own company. I don’t think he really falls in line with the core values anymore. It is really a shame.

3.0
Aug 6, 2017

Customer Service

Recommend
CEO approval
Business Outlook

Pros

A truly beautiful business doing it’s best to do very important work without wearing people out or wearing spirits thin. This is not an easy task. Few businesses even commit to this. The work at MINDBODY can be very hard - but it's very important. Finding the balance takes time. Team makes it tolerable. To be clear this is a beautiful business and well worth the experience. MINDBODY has changed the world in immeasurable ways and still has a long way to go for the mission to be complete.

Cons

Strong empowering leadership is missing. Many people who are new to leadership and management have to go through ego development stages to find their solid secure leader self. Professional adults, who want to be treated as professional adults, don’t like going through a never ending maze of leadership ego stage development as under-supported inexperienced leader after under-supported inexperienced leader fails and is replaced by another in the same situation. Leadership is a lifelong endeavor. These folks are just at the beginning. Get them some support that helps them hold space for the greatness of that community to grow itself in. Help them turn into leaders that can lead a mission and change the world at every step of their careers. It’s available. MINDBODY hasn’t learned to hold the space for the community to lead itself. Top down leadership is experienced as force and causes fear and sickness while carefully guided community generating goals, accountability structures, and care would be experienced by community members as a community in action -changing the world together. It is hard to have the experience of being part of something bigger when the something bigger is vague and rarely acknowledged. Being a part of something bigger is something that is felt. It can’t be told to us… it is experienced. MINDBODY itself is not the something bigger to be a part of. The stunning world changing work that is getting done is the something bigger. Service itself is the something bigger. Eradicating illness with a structure for wellness is the something bigger. Decreasing healthcare costs by supporting wellness practices is the something bigger. Showing that a business can change the world is the something bigger - and it's crazy good to be a part of. It’s a felt thing though. Leaders acknowledge themselves regularly and don’t seem to express that they are completely dependent on the community’s willingness to perform. Force in the absence of willingness is very expensive. It requires layer upon layer of expensive “supervision”. It isn’t likely to fulfill on the greater mission. Cultivate willingness from the inside out. Reduce the number of layers and spend that money on building a community where minds and hearts are safe to find ways to complete the mission. “You can pay a person for their back and their hands but not their mind and their heart- those are volunteered”. What are the circumstances under which people will volunteer their minds and their hearts? Inexperienced biased insecure wrathful leaders hurt minds and hearts. Watching turnover of good people due to poor leadership hurts willing minds and hearts.

3.0
Jun 9, 2015

Not as good as it seems at first

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The focus on wellness is great. It's awesome to be encouraged to work out and that there's an expectation of healthy living. You really do get the opportunity to learn here, and that's probably more than you can get working in other companies like MINDBODY.

Cons

Have a concern about the company? Good luck finding someone who will listen. All but the customer service directors and VPs have closed offices and don't really mingle with the rest of the workforce. Want a promotion? The only people I've seen get promoted have either been out of convenience or because someone got pregnant. (And on that note, if you're consciously choosing not to have children or can't, be prepared to feel awkward all the time. There are lots of expectant mothers here, so there are constantly baby showers and people asking you when you're going to have a baby. I've been asked about when I'm going to get pregnant or that "I'm next" more times than is appropriate.) Pay isn't equivalent across departments. Some departments are offered major incentives for performance while others have to pay out of pocket for team building activities. It's really not fair or equitable.

avatar
Mindbody Response
10y
Thank you for your review! I'm glad to hear that you appreciate the many opportunities to learn and grow in your career at MINDBODY. My first encouragement to you is to follow through with your manager with your thoughts and feedback that you have in mind. Yes, one on ones do get postponed or cancelled from time to time due to scheduling needs that occur, but it's okay (and encouraged) for you to check back in with your manager to reschedule! We're continuously evolving, and we want to hear your ideas for improvement. So much of our success as a company is due to the drive, ideas, and leadership of each and every one of our team members. MINDBODY is a family-friendly environment, as wellness and work-life balance are key parts of our values. We love our team members and their families, and we'll always be there to support and celebrate these incredible life moments with them as they move ahead into parenthood. The remarks you’ve listed are in fact inappropriate, so please refer to your manager or members of your People & Culture team if this continues to be issue. In regards to thoughts about promotions, yes, there always is a void to be filled when someone departs on maternity leave, but those who step up into new roles are those who have worked hard, are passionate about the company, and are seeking ways to better themselves and their teams. The process of promotion is always carefully thought out and planned by managers, and not something that is taken lightly. Each and every one of our teams play a vital role in the success of MINDBODY. Quite frankly, you and I wouldn't have jobs today if it wasn't for the next team over playing their part and bringing their unique skills to the table. Managers of each department are constantly advocating for the best for their teams, and improvements are consistently being sought in our processes. We are not perfect by any means, but we strive for wellness and health in our lives every day, as we've centered our core values around this pursuit. Please maximize your usage of our wellness benefits that are very much available to you on-site and off-site. Get a massage, participate in a fitness class or recess, and take breaks! Taking care of yourself is a priority, and we give full autonomy to our team members with achieving balance. As you know, we have 20 days of PTO per year in addition to national holidays, and additional sick days are available as well. All this is provided as we want the best for our team members. Thanks again for your review, and we hope all the best for you in your continuing journey with us!
Viewing 40 - 42 of 1,296 Reviews

Glassdoor has 1,352 Mindbody reviews submitted anonymously by Mindbody employees. Read employee reviews and ratings on Glassdoor to decide if Mindbody is right for you.