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Mindbody reviews

3.6

64% would recommend to a friend

(1,296 total reviews)
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Fritz Lanman

54% approve of CEO

53% positive business outlook

Mindbody has an employee rating of 3.6 out of 5 stars, based on 1,296 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mindbody employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

1K reviews
3.0
Sep 4, 2014
Recommend
CEO approval
Business Outlook

Pros

The CEO is a very inspiring leader. The culture here is one of the best I've ever had the privilege to be a part of. Co-workers are friendly and very helpful. This company walks the talk regarding their values and the importance of work/life balance, like no other company I know of. And how many companies can you get a massage while at work? That's pretty cool. Also they give us fruit and other perks like MINDBODY Exchange bucks which can be used for different wellness services, including spas, hair salons, yoga, massage, etc. Bright future from a financial growth standpoint.

Cons

San Luis Obispo is a very expensive place to live. The compensation at MINDBODY does not come close to matching what it takes to live in this "rich person's paradise" -- except perhaps if you are a very high-level manager and are willing to take a serious pay cut. Good vibes and balanced chakras are nice, but unfortunately I can't pay my rent with them. It's too bad, because I still feel that in most other ways, this is a great company. Also, interdepartmental communication is criminally lacking. In some ways it feels the company still wants to act like it's a startup and emphasize individual flexibility and "being organic" to get things done. That works great for 25-30 employees, but you are now at 1000 employees worldwide and growing. In truth, I feel sorry for our clients who have to deal with our different departments who don't talk to each other and don't know what the other departments do. The left hand does not know what the right hand is doing.

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Mindbody Response
11y
Thank you for the opportunity to clear up some misinformation! I’d like to respectfully challenge some of what is presented here to present a balanced viewpoint and to avoid any further confusion. As a company, we actively research compensation packages to benchmark against wages, and benefits while considering Cost of Living. Within SLO County, Cost of Living is 4% below the state average- as an example, comparing San Diego county to San Luis Obispo county shows an overall index of 133 (San Diego) and 117 (San Luis Obispo). However those choosing to live directly in the city of SLO as opposed to the many other towns and cities, will pay more in rent. With lower than average transportation costs, and rare traffic to contend with, it’s a great strategy for saving on housing and save for home purchase elsewhere. It’s an opportunity cost situation. Our employees love working here and love their jobs, so it isn’t uncommon for team members to live in surrounding cities (some only a 10-15 minute drive away). This is totally up to you and your family needs. While we are a fast growing company (ranked for the 6th year in a row by Inc. 5000), there are challenges that come with that- including communication which I imagine is a challenge for most organizations like ours experiencing massive growth. However, MINDBODY is a company committed to continuous improvement, which requires participation from all team members to ensure across silo communication. We are actively working to consolidate our client databases and ticketing systems to bring greater transparency and reduce customer effort when they need to speak to more than one department. Internally, we use email, VOIP phones, and instant messaging to communicate with each other as well as plenty of face-to-face meetings. Communication is everyone’s responsibility – if there is a disconnect felt among the Conversions department and other teams, please talk about the challenges and opportunities for improvement. Be a catalyst for change. About salary: to suggest that we undercut salaries to make giant profits is a little silly. While we can’t post company confidential information, we are happy to discuss this with you privately. I suggest you bring this up with your direct manager for clarity. Additionally, each individual has an opportunity and a responsibility to negotiate pay prior to signing an offer. You can approach your supervisor at any time with this. These are hard conversations to have but not any harder than keeping it to yourself. Overall, we want you to be happy here, but only you can take that first step by addressing what is bothering you directly and constructively with your supervisor or Human Resources if you feel unable to approach your supervisor. We need everyone to speak openly with those in managerial or HR roles so we can thrive as a company!
1.0
Nov 28, 2023
Recommend
CEO approval
Business Outlook

Pros

coworkers are nice. easy to work with everyone

Cons

drastically low pay. majority of the people who work here have a 2nd job teaching, training etc... if you arent the top person on your team you barely make any money. $20 an hr job - better pay working retail, bartending, etc..

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