Mindex reviews

3.7

65% would recommend to a friend

(110 total reviews)

Marc Fiore

61% approve of CEO

48% positive business outlook

Mindex has an employee rating of 3.7 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

110 reviews
2.0
Jun 8, 2025

Was a great company, not anymore.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Had great work-life balance, fairly flexible work schedule, really promoted teamwork/collaboration. They also seemed Overall, the culture there seemed great and something that seems to be rather rare in this industry.

Cons

-Despite have some in-house projects, they're so intertwined with Paychex, that anything Paychex does or wants, they're pretty much beholden to. It seems like Mindex is really Paychex but with extra steps. --Sort of a subpoint to this is that due to the nature of the relationship between Mindex and Paychex, when Paychex decides to cut contracts without much warning, Mindex is left scrambling to somehow find millions of dollars to make up the lost revenue. Which leads to the next con.... -Layoffs! All the pros mentioned above in regards to teamwork and culture, you can now throw out the window. Laying off 10% of staff out of the blue in order to offshore positions seems completely anthem to a place that seemed to not only pride and base its values on being a "great place to work" but also a great asset to the local Rochester community. They also mention trust and gratitude as core values, holding themselves to "an uncompromising, high degree of integrity and ethics." and how they "appreciate our employees and recognize their role in our success." I'm not sure how that can be the case given the choice to offshore jobs. -The last con pales in comparison to the other two above but if you're looking for mobility and what you need to do move up or take on a new position, well, good luck. There isn't exactly an outline for how somebody could do that. While there is some benefit to being able to just go "Hey boss, I think I should have X position because of Y", without even a vague guideline of requirements, goals, etc it makes it quite difficult to even get to the point of making that pitch.

avatar
Mindex Response
1y
We appreciate feedback and would like to clarify a common misconception. Although a recent shift with one large customer resulted in a slight reduction in force (RIF), our business remains strong. Our customer base is both broad and diverse, spanning multiple industries and regions and encompassing both product and service lines. With over 30 years in business, we've built a resilient foundation, and our decisions are always made thoughtfully with long-term strength in mind. We remain committed to our team, our core values and our mission moving forward. We appreciate your perspective and your time with Mindex.
3.0
Jun 3, 2025

Nothing

Recommend
CEO approval
Business Outlook

Pros

Nothing to say here for sure

Cons

Nothing to say here now

avatar
Mindex Response
1y
Thank you for taking the time to leave a review. While your feedback is brief, we’re always open to hearing more about your experience at Mindex—whether positive or constructive. We value all input as it helps us grow as a company and continue to support our team. If you're open to sharing more, we encourage you to reach out to your HR partner or your manager directly.
3.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great company culture - Fully remote work - Good benefits - Flex PTO - Great Work/Life Balance

Cons

Mindex put all their eggs in one basket: their contract with Paychex. And Paychex knows it. Meaning that Paychex can demand anything from Mindex and they really have no choice but to do it. This includes letting go of 10% of their workforce and replacing them with off-shore developers.

avatar
Mindex Response
1y
We appreciate feedback and would like to clarify a common misconception. Although a recent shift with one large customer resulted in a slight reduction in force (RIF), our business remains strong. Our customer base is both broad and diverse, spanning multiple industries and regions and encompassing both product and service lines. With over 30 years in business, we've built a resilient foundation, and our decisions are always made thoughtfully with long-term strength in mind. We remain committed to our team and our mission moving forward.
Viewing 19 - 21 of 110 Reviews

Glassdoor has 128 Mindex reviews submitted anonymously by Mindex employees. Read employee reviews and ratings on Glassdoor to decide if Mindex is right for you.