Where to start...work life balance is bad. I've never worked so many hours and still had so much work left over. Maybe it was my role, but geez.
If you are in leadership, this role will just be back to back meetings...all...day...long. It's a beat down. And then when you have that one day where there are no meetings, you'll get slammed with last minute meetings.
While it's awesome they want to hire internally, they are shooting themselves in the foot. Everyone wants to get a promotion up role because that's the only way to make more.
Speaking of that, this company doesn't do merit increases or cost of living increases...some employees have been going years without any pay increase. They also don't do salary ranges for front line employees. If you are applying for a call center job and you have 5 years of experience, you'll get paid the same as someone who is taking on their first ever job.
Two layoffs in 2023 and the compliance team was released in November. In addition and other mid-management leaders have left in 2024...yet the same executive leaders are still in charge...while money goes down the drain.
Speaking of Executive leadership...this is the company where I heard the least from Senior/Executive leadership...it's like they were non-existent. Another reviewer said it best...they don't cascade any vision down, which is weird because I've experienced that at every company I've worked with.
If you are in a leadership role, managing hourly employees, the policies for attendance are so confusing. At other call centers I've been at, 1 tardy was an occurrence, a 2nd was a write up, 3rd a PIP, 4th was term. At ML it's really not clear. It may sound like not that big a deal, but it is.
Speaking of policies - this company cares about it's employees, but too much. There is too much tip-toe around what the employees will think by this policy or that policy and it really hinders the business. But that's really because they have a bunch of unexperienced front line leaders (see above about hiring only internal) and they are worried they may not be able to handle the issues that come up by sometimes complex business decisions.
And finally, this company killed off all their new products last year to save money and they are solely focused on a single credit card product that is frankly hardly competitive. As such, they probably lend to people they shouldn't and then they have to collect. Which is bad because the collections team is just bad...they have no back bone, don't even make efforts to collect, they just call to "check in" on the customer. Which means no money gets collected and then customers charge off and then they are no longer active customers. It's bad!
This company's entire hopes are centered on either going public (which isn't that exciting) or being bought out by a competitor. This is bad because it shows they have no desire to grow and be something.
Honestly...I have had people reach out to me about a job at ML and I have literally told them "just keep looking. This place is a dead end!"
