Jan 3, 2024
Mission Lane reviews
3.6
65% would recommend to a friend
Brandon Black
88% approve of CEO
51% positive business outlook
Mission Lane has an employee rating of 3.6 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mission Lane employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).
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Reviews by job title
160 reviews
2.0
Aug 10, 2023
Recommend
CEO approval
Business Outlook
Pros
-Free healthcare plans options -$50 bi-weekly stipend -$40 a month internet stipend -PTO policy is generally flexible and easy to earn; mental wellness days (policy is confusing) and EAP -Those in your department work to create and maintain a very unique and tight knit community. They share your job experience and never pass judgement only great advice and even better laughs -You get a mentor for a short period to help you along in the job roles but it's not long enough to really help you get into a promotion status. -The staff is generally nice, you get one or 2 of those folks who operate like robots or talk to you like your an idiot even though you're new but they are few and far between. -Overall the culture among your peers within your department are really supportive and patient. You will make a lot of good work buddies and it's good for you to stick with and support each other in your hiring group as well. -There are a lot of efforts to make the virtual environment less virtual with meetings, interest groups, small special projects, and games within the meetings. I've never worked at a company with so many meetings throughout the week but it helps break up the day because all your doing is answering the phone all day long and that can be extremely taxing. -The initial first week is great. It's like a big celebration and things are made to seem more than they really are, and you will find out that it's really all hype. It's not as fun and exciting as it's made to seem. It's work, and it's very intensive and detailed oriented work so the whole attitude provides a false sense of the company and can be disappointing especially for those who may be just joining the workforce. -Remote work. You can work from anywhere really as long as it's quiet and distraction free. -Unscheduled leave for unexpected time off needs.
Cons
-It doesn't matter how much experience you have or how many degrees you have, they don't even card about that and won't even ask you about it in the interview, everyone starts on the the lowest level with the lowest pay and its absolutely non-negotiable and the recruiter will tell you that right off so don't even consider the position if you require more money. Even if you do end up jumping through their hoops to get a promotion, you only get about a $2 bump. -You have to be lucky to get one of the good managers that will actually support you and help you meet your goals. -The company seems very unstable through the current economy and they have laid off large groups of people twice this year. The executives don't seem to know which way to go and it's effecting those who don't make the big bucks within the company. Now they are hiring again which doesn't make since if money is tight. The call volume isn't that intense to need more agents. -It's rare that you will get the right answer on a consistent basis. Depending on how long a person has worked there, every group will have a completely different way of doing things or finding answers so as a newbie you will consistently get different answers which effects your QA scores and other processes. -Their internal knowledge management center is out of date and probably won't be updated any time soon since they keep laying off the people who were making efforts to provide updates. -Once training is over you will sadly realize that what they taught you doesn't help at all. Some of the trainers teach out of date methods too which supports my previous claim that every group of hires has been taught different things and no one is hardly ever on the same page. You will have to learn the job on your own and all of the bookmarks you are told to make really don't come in handy, but instead cause a lot of unnecessary clutter for your workspace.
2.0
Aug 9, 2023
Recommend
CEO approval
Business Outlook
Pros
Worked with very talented engineers and a couple of great product managers. Fully remote workforce.
Cons
Too many contradictions to count. Lack of clarity in strategy and vision. Unclear how the company actually helped people after multicard was rolled out. The other reviews about no checks and balances for abusive managers are very accurate. Whisper culture as I call it or talking behind your back is rampant and managers lack experience to lead effectively.
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