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      Moda Health

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      Moda Health reviews

      2.8

      38% would recommend to a friend

      (284 total reviews)

      Robert Gootee

      46% approve of CEO

      37% positive business outlook

      Ratings by category

      3.4

      Diversity & inclusion

      3.3

      Work/Life balance

      3.0

      Culture & values

      2.6

      Compensation and benefits

      2.6

      Career opportunities

      2.5

      Senior management

      Moda Health has an employee rating of 2.8 out of 5 stars, based on 284 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Moda Health employee rating is 23% below average for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      284 reviews
      1.0
      Feb 10, 2018

      High stress with no rewards

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experience in a call center , 1 hour lunch, Learned dental terminology

      Cons

      Low wages for the amount of stress you go through daily. Discounts to major brand company's do not apply to Alaska employee's, $60 monthly parking, No advancement in Alaska. Oregon policies are different from Alaska. Alaska empolyees are let go frequently. Family medical leave doesnt apply to Alaska employees. If you call out because your kids are sick. Its one point . Their's a 7.5 point system. To earn a point back it takes a year. Performance is based on adherence. You take an average of 46+ call's daily back to back. You calls are listened to and your available time is watched all day. Monthly meeting's consist of your adherence. Poor training with the policies, and system.

      avatar
      Moda Health Response
      8y
      We’re sorry to hear that you felt as though your opportunities in Alaska were limited. We appreciate the input and employee feedback like your helps us advance our mission to be better. Regarding our attendance tracking and adherence, we also appreciate the feedback. Running a business is a balance between ensuring flexibility in supporting our employees and also ensuring that we have parameters in place to make sure we meet our customers needs. We feel it is necessary to have limits on the amount of absences and time away from the phone to be able to provide exceptional service. We appreciate that you shared your experience with us, and we will continue to work to make improvements. Thank you for your valuable comments!
      4.0
      Feb 7, 2018

      A generally positive work environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Positive work environment, lots of opportunity for advancement, easy to move from one department to another

      Cons

      Not the best at shifting dead weight on and/or out, three-month delay for benefits, weak vacation/sick leave

      avatar
      Moda Health Response
      8y
      Thank you for sharing your experiences. We're glad to hear that you have taken advantages of internal opportunities. Our goal is to retain top talent and reward hardworking and dedicated employees with promotional opportunities when possible. We also appreciate the feedback on benefits. We do believe an initial probationary period is a great opportunity for employees to ensure that they are a match as well as for Moda to ensure the skill to job match is successful. Because of this our benefits do have a short waiting period. But we promise it is worth the wait. Employee feedback like this helps us advance our mission to be better, every day.Thanks again!
      1.0
      Feb 2, 2018

      Heightened risk of stroke and heart disease. Stay away!

      Dental customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice desk. Plenty of water to drink. That’s about it. Really, there is nothing else. You have to build your life around Moda.

      Cons

      Poor management, favoritism, lack of communication, poor training, rude customers (although some have earned the right to be rude), punishment-based system, no incentive, be at work even if you are dying, can’t get a day off without getting reprimanded, micromanagement on a prison-like scale, no substantial feedback, quantity over quality.

      avatar
      Moda Health Response
      8y
      We're sorry to hear that you did not have a positive experience. As you listed your employment as former, we are unable to address the issues you brought forward, but we will pass along your comments and experiences.
      Viewing 184 - 186 of 284 Reviews
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      ReviewsModa Health reviews

      Glassdoor has 296 Moda Health reviews submitted anonymously by Moda Health employees. Read employee reviews and ratings on Glassdoor to decide if Moda Health is right for you.